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HP Recommended
OMEN 25L Desktop GT11-1000a/GT12-1000a (1Z1B3AV)
Microsoft Windows 10 (64-bit)

Everytime I boot up my pc (especially on a cold boot) I get shown white flickering lights, it an irregular patern, Omen gaming hub cannot control the RGB, but then when i reboot it sometimes does work.

 

I've tried many things: Bios Update, Reseating the RGB connectors, Updating drivers, Reinstalling Omen Gaming hub. Looking for any 3rd part application which may control the RGB.

None of these worked.

Does anyone here have a solution?

 

Thanks in advance.

3 REPLIES 3
HP Recommended

@Bsup, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

Disable "Fast Startup" in Windows

Fast Startup can skip some low-level hardware initialization steps.

Go to Control Panel > Power Options > Choose what the power buttons do.

Click "Change settings that are currently unavailable".

Uncheck "Turn on fast startup".

Save and shut down completely, then boot again.

 

Reinstall OMEN SDK and Hub Properly

Uninstall OMEN Gaming Hub and OMEN SDK Package (check in "Apps & Features").

Restart your PC.

Install the latest OMEN Gaming Hub from the Microsoft Store.

Let it auto-install the required SDK (this may take a few minutes after launch).

 

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

Garp_Senchau
I am an HP Employee

HP Recommended

Hey, i've already done both of these things.

I've disabled fast startup and reinstalled omen gaming hub by uninstalling it via 'apps and features'

Still no sign of fixing it.

HP Recommended

Hey @Bsup

 

Thanks for reaching out! Since the issue remains unresolved, I suggest contacting our phone/chat support team for personalized assistance. They can provide one-on-one help and may even be able to work their remote assistance magic to fix the problem.

 

Note: There might be a nominal charge for the service they provide.

 

Regards,

Garp_Senchau
I am an HP Employee

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