PC powers down when SD card removed from socket

[SteveB12]

I have a brand new HP Pc.. All is well except 1 thing.. When I insert an SD card into the socket it works except occasionally the PC powers off when the card is physically removed from the socket.

When I say powers down, I mean switch off like a power failure so NO shutdown sequence. It only happens on one in every 3-5 removals. Card functions normally when inserted, I can read and write files.

It does the same with 3 different SD cards.

I have uninstalled and reinstalled the card reader driver with the driver from the latest drivers listed on the HP support website, Realtek Card Reader Driver Windows 10 v1903v1909 - sp98323. The problem still occurs. 

Any other ideas???

[The_Fossette]

@SteveB12,

I reviewed your post and I understand that the computer powers off when you remove the SD card.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you update the BIOS and the chipset driver from the below link and check whether the issue is resolved.

https://support.hp.com/in-en/drivers

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[SteveB12]

Thank you for the advice. I did update the card driver and that did not fix the issue. I didn't think to update the bios and chipset drivers as the PC is brand new (only had it 1 week). I contacted HP support and they decided that it should go for repair. It is now with HP. 

Before I sent it back I did notice that the problem appeared to go away when I only had 1 monitor plugged in. Came back with 2 plugged in. I just imagine how monitors can interact with SD card, unless its a power supply issue?? Is there any experience of static electricity causing this type of problem??

I came to this forum hoping I wouldn't need to send it back, I only had it a week..

Thank you for your help...

[The_Fossette]

@SteveB12,

Thank you for keeping me posted.

Don't worry, I am sure that the HP service center will fix your computer and ship it back to you.

If any other questions arise, please feel free to write back to me.

Cheers!