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‎08-31-2020 12:05 PM

HP Recommended
Product: Pavilion 500-515na
Operating System: Microsoft Windows 10 (32-bit)

My PC powers up keyboard light comes on but no monitor (black screen) it has windows 10, Bose speakers do not work

3 REPLIES 3

‎08-31-2020 12:42 PM

HP Recommended

@jezchristopher , welcome to the forum.

 

Which version of Win 10 are you running -- 1903, 1909, 2004?  Also, is it 32-bit or 64-bit?  You can find this information in the System Information page.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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‎08-31-2020 12:58 PM

HP Recommended

I don't know as cannot get the details up on the screen but I had a big update a couple of days ago

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‎08-31-2020 04:11 PM

HP Recommended

Okay, let's try something.  I suggest that you either remove or disconnect your video card and connect to the Integrated Video port on the motherboard.  I want to make certain that it is not a video card problem.  I don't believe that Integrated Video is available if a video card is installed.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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