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HP Recommended
HP Omen 25L
Microsoft Windows 11

Hello

Recently my PC has started crashing and rebooting everytime I launch games like battlefield or GTA, sometimes i even have to reboot it manually using the power button because the screen goes black and I can't do anything. I've reinstalled the drivers and updated BIOS, and I have even reset the computer once and the problem still persists... I am starting to think it is hardware related.

pc specs; HP OMEN 25L; RTX3070, amd ryzen 5600G, 16gb RAM.

My psu is 500w, and nothing is overclocked.

Datorn har startats om efter felsökningen. Felsökningen var: 0x00000113 (0x0000000000000019, 0x0000000000000002, 0x00000000000010de, 0x0000000000002488).

Here is the DMP, I'm wondering if anyone can help me solve this..

 

VIDEO_DXGKRNL_FATAL_ERROR (113) The dxgkrnl has detected that a violation has occurred. This resulted in a condition that dxgkrnl can no longer progress. By crashing, dxgkrnl is attempting to get enough information into the minidump such that somebody can pinpoint the crash cause. Any other values after parameter 1 must be individually examined according to the subtype.

Arguments:

Arg1: 0000000000000019, The subtype of the BugCheck:

Arg2: 0000000000000002

Arg3: 00000000000010de

Arg4: 0000000000002488

Debugging Details:

------------------

KEY_VALUES_STRING: 1

Key : Analysis.CPU.mSec

Value: 1452

Key : Analysis.DebugAnalysisManager

Value: Create

Key : Analysis.Elapsed.mSec

Value: 1451

Key : Analysis.Init.CPU.mSec

Value: 406

Key : Analysis.Init.Elapsed.mSec

Value: 11972

Key : Analysis.Memory.CommitPeak.Mb

Value: 106

Key : Bugcheck.Code.DumpHeader

Value: 0x113

Key : Bugcheck.Code.Register

Value: 0x113

Key : DirectX.FatalError.Code

Value: 19

Key : DirectX.FatalError.Desc

Value: UNEXPECTED_DEFERRED_DESTRUCTION

Key : Dump.Attributes.AsUlong

Value: 1008

Key : Dump.Attributes.KernelGeneratedTriageDump

Value: 1

FILE_IN_CAB: 092822-9218-01.dmp DUMP_FILE_ATTRIBUTES: 0x1008 Kernel Generated Triage Dump BUGCHECK_CODE: 113 BUGCHECK_P1: 19 BUGCHECK_P2: 2 BUGCHECK_P3: 10de BUGCHECK_P4: 2488 BLACKBOXBSD: 1 (!blackboxbsd) BLACKBOXNTFS: 1 (!blackboxntfs) BLACKBOXPNP: 1 (!blackboxpnp) BLACKBOXWINLOGON: 1 CUSTOMER_CRASH_COUNT: 1 PROCESS_NAME: System STACK_TEXT: ffffce0e`7c2bb208 fffff801`7018529a : 00000000`00000113 00000000`00000019 00000000`00000002 00000000`000010de : nt!KeBugCheckEx ffffce0e`7c2bb210 fffff801`7009adb5 : ffffe50d`c9c75117 ffffe50d`c9c75030 ffffe50d`c9c75117 ffffe50d`c9c75117 : watchdog!WdLogSingleEntry5+0x39aa ffffce0e`7c2bb2a0 fffff801`6ff2a6d4 : fffff801`5ea01000 ffffe50d`c9c75117 ffffe50d`c9c75030 00000000`00000000 : dxgkrnl!DpiFdoHandleSurpriseRemoval+0x155 ffffce0e`7c2bb2f0 fffff801`6fee67d9 : ffffe50d`c9c75030 ffffe50d`d378e750 00000000`00000000 ffffb08b`2819cdb0 : dxgkrnl!DpiFdoDispatchPnp+0xd4 ffffce0e`7c2bb390 fffff801`7cc2fff8 : ffffe50d`c9cbb000 ffffce0e`7c2bb519 ffffe50d`c9cbb000 ffffe50d`d5930000 : dxgkrnl!DpiDispatchPnp+0xe9 ffffce0e`7c2bb4b0 ffffe50d`c9cbb000 : ffffce0e`7c2bb519 ffffe50d`c9cbb000 ffffe50d`d5930000 fffff801`7cc2fea9 : nvlddmkm+0xeafff8 ffffce0e`7c2bb4b8 ffffce0e`7c2bb519 : ffffe50d`c9cbb000 ffffe50d`d5930000 fffff801`7cc2fea9 ffffe50d`c9cbb000 : 0xffffe50d`c9cbb000 ffffce0e`7c2bb4c0 ffffe50d`c9cbb000 : ffffe50d`d5930000 fffff801`7cc2fea9 ffffe50d`c9cbb000 00000000`00000000 : 0xffffce0e`7c2bb519 ffffce0e`7c2bb4c8 ffffe50d`d5930000 : fffff801`7cc2fea9 ffffe50d`c9cbb000 00000000`00000000 00000000`00000000 : 0xffffe50d`c9cbb000 ffffce0e`7c2bb4d0 fffff801`7cc2fea9 : ffffe50d`c9cbb000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xffffe50d`d5930000 ffffce0e`7c2bb4d8 ffffe50d`c9cbb000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nvlddmkm+0xeafea9 ffffce0e`7c2bb4e0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xffffe50d`c9cbb000

SYMBOL_NAME: nvlddmkm+eafff8

MODULE_NAME: nvlddmkm

IMAGE_NAME: nvlddmkm.sys

STACK_COMMAND: .cxr; .ecxr ; kb

BUCKET_ID_FUNC_OFFSET: eafff8

FAILURE_BUCKET_ID: 0x113_19_nvlddmkm!unknown_function

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {fb504da1-90a7-64ec-e7aa-d0c04338976f} Followup: MachineOwner ---------

 

1 REPLY 1
HP Recommended

Hello

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