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SonicSue66
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Solved!

PC shutdown - thermal overheat

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HP ENVY 27-b100 All-in-One
Microsoft Windows 10 (64-bit)

I moved my pc across my office and since then it's been shutting down unexpectedly.

When I turn it back on says it was due to a thermal problem - overheating!

 

I used the HP tools and updated the bios and other things AND dusted off the back of the vents with a hoover and compressed air and checked that it's away from anything.

 

It was ok for a week after this, but has started doing it again but more often now...

I have even put a small fan on it full time, facing directly towards the back of the pc.

 

It still in warranty (4 months) but I wondered if there was something I could do before or try sending it away...

I am working from home and don't want to be without it, if at all possible.

 

Thanks

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praveen196
HP Support Agent
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@SonicSue66 Welcome to HP Community!

 

I understand that you are facing an overheating issue.

 

I have a few steps to resolve this issue:  

Symptoms of heat issues and causes of excessive heat  

The following list describes some of the issues caused by overheating in the notebook:  

  • Games stop responding during play.  

  • Windows stops responding during use.  

  • Fans inside the notebook become louder because they are spinning faster as the laptop gets hot, to remove the heat.  

  • When starting the laptop, it sometimes stops at a black screen and does not open into Windows. Windows usually stop responding when it does open.  

The following list describes some causes of excessive heat:  

  • Dust inside the laptop.  

  • A new component, such as a hard drive, is added. The extra component causes the power supply to work harder and generate more heat. Extra heat also radiates off the new component and adds to the temperature inside the case.  

  • Over time, some cooling fans might slow down and wear out, as the laptop is getting hot, depending on the usage of the laptop.  

  • High ambient room temperature.  

Step 1: Removing dust and lint by cleaning vents  

Step 2: Ensuring proper space for ventilation  

Step 3: Updating the BIOS  

Step 4: Using HP CoolSense technology  

Step 5: Placing the notebook in a cooler room  

Step 6: Testing for hardware failure  

If the hardware has failed, capture the failure ID and revert for further assistance.  

 
If the Fan is Noisy and Spins Constantly, PC is Warmer than Normal: Click here for more details. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

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praveen196
HP Support Agent
HP Support Agent
10,488 10,491 476 752
Message 2 of 4
Flag Post
HP Recommended

@SonicSue66 Welcome to HP Community!

 

I understand that you are facing an overheating issue.

 

I have a few steps to resolve this issue:  

Symptoms of heat issues and causes of excessive heat  

The following list describes some of the issues caused by overheating in the notebook:  

  • Games stop responding during play.  

  • Windows stops responding during use.  

  • Fans inside the notebook become louder because they are spinning faster as the laptop gets hot, to remove the heat.  

  • When starting the laptop, it sometimes stops at a black screen and does not open into Windows. Windows usually stop responding when it does open.  

The following list describes some causes of excessive heat:  

  • Dust inside the laptop.  

  • A new component, such as a hard drive, is added. The extra component causes the power supply to work harder and generate more heat. Extra heat also radiates off the new component and adds to the temperature inside the case.  

  • Over time, some cooling fans might slow down and wear out, as the laptop is getting hot, depending on the usage of the laptop.  

  • High ambient room temperature.  

Step 1: Removing dust and lint by cleaning vents  

Step 2: Ensuring proper space for ventilation  

Step 3: Updating the BIOS  

Step 4: Using HP CoolSense technology  

Step 5: Placing the notebook in a cooler room  

Step 6: Testing for hardware failure  

If the hardware has failed, capture the failure ID and revert for further assistance.  

 
If the Fan is Noisy and Spins Constantly, PC is Warmer than Normal: Click here for more details. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

View solution in original post

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SonicSue66
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Thank you for the advice.

 

I tried all the bits on the list i was able to do but ended up getting HP to take it in for repair.

 

They have fitted a new heatsink fan and reformatted my pc back to factory and i hope this will sort it out.

 

Thanks again

 

Sue :0)

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sandytechy20
HP Support Agent
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@SonicSue66

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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