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‎02-13-2022 11:12 AM

HP Recommended
Product: HP Z2 SFF
Operating System: Microsoft Windows 10 (64-bit)

Hello

Listed below is the USB card I bought. The box says no driver needed for Windows 10. 
I installed the device. Device Manager put an X into the description area. I uninstalled via Device Manager.

Reboot and I got the X. I did a find driver and DM said all is good.

From the CD that came from the box I found the driver for this card - installed the driver - and the X went away.

However the card fails to read, to acknowledge, any usb device I insert, be it hard drive, be  it usb stick.

Is it that the motherboard isn't working with this card?

Don't know what to do.

Thanks !

Here is the card:

 

Vantec 3-Port USB 3.0 Type A/C PCIe Host Card UGT-PC331AC

Inateck RedComets U25 USB 3.2 Gen 2 PCIe Card with 2 USB-C & 3 USB-A Ports 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-13-2022 11:48 AM - edited ‎02-13-2022 11:55 AM

HP Recommended

make sure you have the slots enabled.   Try another slot.

 

BeemerBiker_0-1644778048596.png

 

It is possible it will only work in an X16 slot that happened to me with a Lenovo

 

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it

View solution in original post

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1 REPLY 1

‎02-13-2022 11:48 AM - edited ‎02-13-2022 11:55 AM

HP Recommended

make sure you have the slots enabled.   Try another slot.

 

BeemerBiker_0-1644778048596.png

 

It is possible it will only work in an X16 slot that happened to me with a Lenovo

 

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No
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