PFN_LIST_CORRUPT Bluescreening + Memory Diagnostic saying "Your computer has a memory problem"

[DavidRodN]

I've been getting daily PFN_LIST_CORRUPT bluescreen crashes.  I ran a memory diagnostic and got the message: 

Your computer has a memory problem.  Memory problems can cause your computer to lose information or stop working. To identify the problem contact your manufacturer.  

Here is my computer info:

Product name : OMEN 30L Desktop GT13-0xxx

Software build ID : 20WW2OST605#SABA#DABA

Motherboard ID : 8703

BIOS : F.20-08/27/2021

Processor name : Intel(R) Core(TM) i7-10700K CPU @ 3.80GHz

What should I do in this situation?

[Paul_Tikkanen · Accepted solution]

Sounds to me like one of the memory modules is no good.

If your PC has more than one memory chip, remove all but one and run the PC with the one memory chip to isolate and replace the defective one.

Run the Windows memory diagnostics test. 

If you don't get the memory error report within the first 30 seconds, (that is probably when you got the error when you first ran the report) you can assume the memory is OK and cancel out of the diagnostics test.

Remove that chip and install the next one, run the memory test and so on until you find the culprit.

If your PC only has one memory chip, it will need to be replaced.

Below is the link to the service manual.

c06867759.pdf (hp.com)

Enter your PC's product number in the search window at the link below and it should provide you with the memory module(s) part number(s).

HP PartSurfer

[DavidRodN]

I wanted to thank you for the information!  I'm sorry for the delay.  I was away for a few weeks this summer, but now I want to fix this thing.  Thanks to the link you sent I saw where my memory is located and it looks like I have two sticks.  My computer is telling me I have 32.0 GB (31.9 GB usable) of memory so I am guessing I have two 16GB sticks?  

I see where the memory is located.  Is it hard taking the sticks out?  I'd like to run the test you mentioned to see which one is corrupt. I've never removed anything from a PC before.  I don't want to damage anything pulling it out improperly.  

I have read that I can't mix memory with HP desktops - something about mixing hyper ram with other ram.  I also read that if I get two sticks of RAM and replace both then it should be okay.  I just can't mix.  Is this the case?  

Do you have any recommendations for what RAM to get and where to get it?

Thank you for the help.

[Paul_Tikkanen]

You're very welcome.

This video shows how to remove and replace the memory in a PC similar to yours.

Replace the System Memory | OMEN 25L GT11-0000a, GT11-0000i, 30L GT13-0000a, GT11-0000i | HP - YouTu...

The only thing that I can add is that it is pretty easy to remove the memory, but you do have to apply a little pressure to firmly reseat the memory in the slot.

After you remove the memory chip there should be a HP part number on it.

HP does not sell the memory you need.

I would check on eBay and see if you can find a memory chip that references that part number.

It's hard to find replacement memory for your PC because if you don't get the same memory, most likely the memory will not run as fast as it's supposed to.

I don't know if this is your model PC, but it has the same motherboard and the part number for the memory your PC has is M22292-001.

Or you can get the actual memory manufacturer's part number and search by that one.

HP PartSurfer

If you can't find the same memory as your PC has now, you can see if this Crucial 16 GB chip works at the correct speed.

The report indicates that it is compatible with your PC's model series.

Crucial Pro 16GB DDR4-3200 UDIMM | CP16G4DFRA32A | Crucial.com

[DavidRodN]

So I actually opened up my computer for the first time to do the test to see which of the two 16GB memory sticks was corrupt.  I got the same message with either one removed.  Both gave me the

"Hardware problems were detected"

line while I was running it.  With one stick the message came up almost instantly and with the other it happened within about 5 seconds.   Both gave me the 

"Your computer has a memory problem"

as well.

I guess this means something is wrong with both of the HP sticks and that I could fix it by replacing both with the brand you found?  Is this what you might recommend or is there likely a different issue with both sticks testing for problems?

The whole process of removing and putting the sticks back was quite easy so I feel much better about dealing with such things.  I had never even opened up the case before!

Thanks for the help so far.

[Paul_Tikkanen]

You're very welcome.

It is somewhat unusual that both memory chips failed, so hopefully that is all it is and not that the motherboard has a problem.

But the logical first step is to replace the memory and not the motherboard.

Installing two of those Crucial chips should resolve the problem if it's just a memory issue.

Crucial also has a limited lifetime warranty on the memory, so if it happens again, you can get a free replacement for the cost mailing the bad one back to Crucial for an exchange.

I had to do that once with a 16 GB Crucial DDR4-2400 MHz memory chip that failed on me.

A very painless process.

I have used Crucial memory for years and only had that one hiccup.

[DavidRodN]

I just wanted to thank you one more time.  I wanted to wait a few weeks to make sure the problem was totally fixed and it has been.  You really helped me out!  Until now I had never taken anything out or put anything in a computer before.  I never even opened up my case!  I wasn't sure I could handle it but your advice was easy to follow and everything is working really well with the new memory I installed.

[Paul_Tikkanen]

Anytime. 

Glad to have been of assistance. 

That's great news you were able to fix your PC.