POST Error message USB Type-C Card Detection Error

[Joe_Chen]

Hi,

I bought a USB 3.1 gen 2 PCIE card (UGT-PC370A) and tried to install it in my PC.

This card needs a power source so I used a SATA power connector for it.

When PC boot-up, I got below POST Error message on screen:

-------

USB Type-C Card Detection Error

43A-USB Type-C I2C Not connected.

Cable is required between I2C on card and USB-C on the motherboard

-------

This error message  is gone if I remove this card.

Does anyone know what is this problem ?

thanks.

[JJOcean]

There is a bit of confusion regarding this card and Linux. The manufacturer's site states it is compatible with Linux Ubuntu 12.12 Kernel 3.13.0 or later. But the driver disk has a read me text file which states the following...

The following operating systems are not supported:

Any version of the following Microsoft operating systems:
- MS-DOS
- Windows 3.1
- Windows NT 3.51
- Windows 95
- Windows 98
- Windows Millennium Edition (Me)
- Windows NT 4.0
- Windows 2000 Datacenter Server

Any version of the following operating systems:
- Linux
- UNIX
- BeOS
- MacOS
- OS/2

And I have read posts from users that did not get the card to work in Linux. Also strange is that the above text is from the 371AC card drivers file and if you go to the Vantec site they do not offer a driver online for the 370 card, at least not that I was able to find.

[Joe_Chen]

Hi JJOcean,

Thanks for this information.

I bought this card from below link

https://24h.pchome.com.tw/prod/DCAX9D-A9008TGV6

On the bottom of this web page, there is a driver download link.

http://www.old.vantecusa.com/system/application/media/data_file/ugt-pc370a_116220.zip

It is indeed weird to see this description in the readme.txt provided from Chip vendor Asmedia

because the description of chipset ASM1142 indicates Linux is supported.

https://www.asmedia.com.tw/eng/e_show_products.php?cate_index=175&item=158

I do not verify if the card really work yet. It looks like this USB Type-C Card Detection Error is another

compatible issue on my HP PC.  Maybe I need check motherboard to figure out where USB-C pin is.

But I do not know what "I2C on card" mean.

thanks.

[JJOcean · Accepted solution]

You are right, the zip file has the readme text file showing non compatibility. And as I posted other users have had the same problem. It is almost as if Linux is expecting you to plug a cord from the card to the system, which would be a trick since the only connection on the card is for SATA power.

[Joe_Chen]

Hi JJOcean,

Thanks for the explanation.

I will try it in Windows PC.