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‎01-10-2020 11:46 AM

HP Recommended
Product: Pavilion All-in-one 27-r0xx
Operating System: Microsoft Windows 10 (64-bit)

The repair shop in town lost my wireless keyboard and mouse dongle.  I have an older model, and I'd like to pair the older dongle with my newer keyboard and mouse.  

 

My newer keyboard and mouse do not have a "connect" button on them, and the dongle does not have a "connect" button on it.

 

How do I sync the new HP wireless keyboard and mouse to the old dongle?

 

Thanks in advance.

8 people had the same question
4 REPLIES 4

‎01-10-2020 11:50 AM

HP Recommended

The model # on the old set (Dongle I want to use) is KBRF1921

The model # on the new set (Keyboard/Mouse I want to pair to that dongle) is TPC-L001K

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‎01-10-2020 04:23 PM

HP Recommended

@josiah2 

The new wireless Keyboard & Mouse combination should have it's own NEW dongle.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

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‎01-10-2020 05:20 PM

HP Recommended

It has been lost

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‎02-11-2020 04:43 AM

HP Recommended

I have been trying to find out about this as well.  From what I have been able to find out, the sets that don't have a 'connect' button are factory set and cannot be re-paired.  I'm sort of in the same boat as you. I have several of the 27 inch Pavilion All in Ones with the slim wireless keyboard and mouse. One of my sets has a bad keyboard and another has lost the dongle (receiver) so I'm trying to get one working set out of the two, but no luck yet.

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