Pavilion 23-q214

[Yp42807]

I need help getting in contact with Customer Support. Since my unit is out of Warranty the virtual assistant continues to take me on a non stop merry go round. I purchased my unit in 2016 and have had nothing but issues with it for the last 3+ years. My desktop will not longer operate and I continue to get the same error code of 908H64-000A61-GXPSMA-60Q403 when I run the diagnostic. When I search for parts or a local repair shop, it states the parts are "not available". This has been the worst HP Product I have ever owned and fully regret replacing my 10 year old desktop with this one. Sorry if this sounds like more of a rant than a post for assistance, I am just extremely frustrated with this product. 

[praveen196]

@Yp42807 Welcome to HP Community!

I understand that you are facing issues with the hard drive.

According to the failure code, the issue with the hard drive. The part has to be replaced.

I would suggets you contact our phone support and check for the support option. They will help you.

Or you can contact the local service center for repair.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Yp42807]

Hello....thank you for the information above however it does not give me a phone number. It simply gives me the option to chat, find a local service center or post to the community. If you could provide me with a direct number to customer service that would be great. It should not be this difficult to reach support regarding my defective HP Desktop.

[TEJ1602]

@Yp42807, Welcome to HP Support Community!

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.