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‎10-26-2017 02:09 PM

HP Recommended
Product: Pavilion 500PC, MODEL 500-205t
Operating System: Microsoft Windows 10 (64-bit)

My photo-editing software shows an error code when I try to open it, and the manufacturer says that error code indicates my Windows 10 installation needs the Windows 10 "Creator" update.
When I try to install the Windows 10 "Creator" update, the MS WIndows installation program shows the error code 0xc1900200, and ends the update, uninstalled. (NOTE: The Windows Troubleshooter informs me that my system meets the requirements for installation/upgrade.)
So now I can't use my photo-editing software because my Windows 10 doesn't have the "Creator" update, and I can't install the MS WIndows 10 "Creator" update because the installation crashes.

Then I discover that HP has not tested, and does not quarantee, that my Pavilion 500PC, MODEL 500-205t, will work with Windows 10 upgrades! So do I donate my HP PC to Goodwill, because I can't use my photo editing software?

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-26-2017 02:15 PM

HP Recommended
@Alamo308 wrote:

My photo-editing software shows an error code when I try to open it, and the manufacturer says that error code indicates my Windows 10 installation needs the Windows 10 "Creator" update. ...

Hi,

 

Sorry I have to say: I don't believe this. When did you buy the software ? What is it ? ISoftware MUST work before Windows 10 Creator update unless software is from Microsoft which is designed to run on Windows 10 Creator update only.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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1 REPLY 1

‎10-26-2017 02:15 PM

HP Recommended
@Alamo308 wrote:

My photo-editing software shows an error code when I try to open it, and the manufacturer says that error code indicates my Windows 10 installation needs the Windows 10 "Creator" update. ...

Hi,

 

Sorry I have to say: I don't believe this. When did you buy the software ? What is it ? ISoftware MUST work before Windows 10 Creator update unless software is from Microsoft which is designed to run on Windows 10 Creator update only.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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