Please Need this patch SoftPaq SP56875

[user20213]

Hello

I have a problem with my pc
https://support.hp.com/fr-fr/document/c03318055 

I found the solution by installing a patch unfortunately I cannot find this SoftPaq SP56875 patch

I contacted the hp technical suppurt but also it does not extract this file so I cannot find it on google

if anyone has this SoftPaq SP56875 file give me a link or send by email
thanks in advance

[Prométhée]

hi

I cannot find this SoftPaq SP56875 patch

"Il est possible que le SoftPaq SP56940 et SP56875 ne soit pas la version la plus récente disponible du logiciel. Rechercher ce SoftPaq ou des versions ultérieures à l'aide du lien suivant. "

This may have been updated as mentioned, so the old version would no longer be available

have you in this case try the updates of the product page?
if it is this model?

https://support.hp.com/us-en/drivers/selfservice/hp-z620-workstation/5225037

if you have usb texas instrument
maybe this then

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-z620-workstation/5225037/swItemId/wk-1...

[user20213]

thank you

i cant install usb texas instrument i have this message no compatible hardware as been found during  installation please make sure that a TI USB 3.0 host controller is present in the system"

for the patch I looked everywhere
on the site I changed the system windows xp, Windows 10, windows 8
But I didn't find it
in the bios there is nothing to modify the configuration of the USB

[Prométhée]

strange, when I clicked for the first time, I did not find the same indications
but the given link is for windows 7 64 bit system, as long as you own the usb 3 texas instrument, which is mentioned in the article you gave

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-z620-workstation/5225037/swItemId/wk-1...

Texas Instruments USB 3.0 xHCI Controller

Operating Systems:

Windows 7 (64-bit)

 sp65043.exe

can you check if you have this type of usb, and if you have windows 7 64 bits?

is the device manager referencing usb 3, or is it not present?

However, I have a doubt in what is mentioned

Systèmes d'exploitation concernés : Microsoft Windows 7 Enterprise (32-bit) (deleted)Microsoft Windows 7 Enterprise (64-bit) (deleted)Microsoft Windows 7 Professional (32-bit) (deleted)Microsoft Windows 7 Professional (64-bit) (deleted)Microsoft Windows 7 Ultimate (32-bit) (deleted)Microsoft Windows 7 Ultimate (64-bit) (deleted)

do you have any of these versions?

HP postera également bientôt une version de pilote USB pour Texas Instruments plus récente que la version 1.12.20.0 qui résoudra ce problème. Une fois que la version pour Texas HP Instruments plus récente sera disponible, veuillez désinstaller le correctif HP USB 3.0 avant d'installer le nouveau pilote TI. Le système n'a plus besoin du correctif USB avec le nouveau pilote USB TI.

[user20213]

I have windows 7 ulitmate 64 bits

I have no problem with the drivers in the device manager

I took a screenshot of device manager
apparently there is no problem

I tried to install the sp65043.exe but it did not find the hardware
to see the photo
so I do not know if I have Texas Instruments USB 3.0 xHCI Controller or not since there is no error in the manager of perpherique

[Prométhée]

curious, i haven't used windows 7 for a long time, but it couldn't be different
I am under windows 10, but there must be clearly a line with usb 3.0 mentioned, except I do not see anything of that at your place

[user20213]

thank you

[Prométhée]

Can you explain your problem more precisely, I don't want to stop there
I am not sure I have the solution, but I would like to understand, and try to help you
Was it working, well and following something at all, or whatever else?

[user20213]

i only have 3 ports, usb 2. which works without any problem.
I have several blue usb3 ports where the problem is

when I put my mouse or keyboard or usb key or other usb3 equipment (usb3 external hard drive) in the blue usb3 ports it does not detect anything

no problem in the personnel manager
I have windows 7 x64
in the bios there is nothing to modify

but when I put these materials on usb2 it works

I found the solution by installing the SoftPaq SP5687 patch
https://support.hp.com/fr-fr/document/c03318055

unfortunately I can't find it.

i hope i am clear

[Prométhée]

It seems that the port is no longer detected at all
the document would state that it is just the device, which would not be detected
it seems to be slightly different
Nothing can work if the usb port, doesn't even seem to exist anymore
Have you seen, if another update would match in the drivers page , I don't have time to check everything
And do you know when exactly that stopped working?
have you ever seen in the manager, a mention usb 3?