• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
HP ENVY Phoenix Desktop - 810-370st CTO

Please HELP! Screen says imminent failure/Failing drive: SATA1/Failing attribute: #B8 

I do not have a clue where to even begin? Warrenty is expired.

 

Any help will be GREATLY APPRECIATED!!

1 REPLY 1
HP Recommended

Hi:

 

If you can still get into Windows, back up any files you don't want to lose onto a portable hard drive.

 

If you cannot, then you will need to replace the hard drive and reinstall the operating system.

 

Below is the link to the service guide where you can find the hard drive removal and replacement procedure.

 

Upgrading and Servicing Guide (hp.com)

 

After you replace the drive, you can reinstall W10 for free by making a bootable USB installation media with the media creation tool from the link below.

 

Download Windows 10 (microsoft.com)

 

Boot from the installation media, you will be asked to select the version of W10 you need to install...probably W10 Home.

 

Then you will be asked to enter a product key.

 

Select the 'I don't have a product key' option.

 

After W10 has completed installing, you can install the drivers and available software from your PC's support page.

 

HP ENVY Phoenix Desktop - 810-370st CTO Software and Driver Downloads | HP® Customer Support

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.