Please help me to claim warranty

[SandipPatel008]

I purchased HP Wireless keyboard and mouse 230 

Within one month mouse stopped working so started searching about warranty claim. Whenever I enter product number or serial number, there is no such product found.

Please help me how to validate whether my product is genuine or not?

 

 

[Dragon-Fur]

@SandipPatel008 

Welcome to the HP User Community.

I've sent a request to our Moderator group to forward your request to someone that can help you submit your Warranty case to HP.  Have your paperwork / receipts on hand to help expedite the Warranty check process.

Request for Review – Please Read

I have submitted a request to our Community moderators for a review and possible escalation of your question / concern.

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• Our request for assistance on your behalf does not influence the outcome.
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[Prométhée]

hi

product number 18h24aa ok

https://support.hp.com/us-en/product/hp-230-wireless-mouse-and-keyboard-combo/38352312/model/3835231...

can you register ?

https://support.hp.com/us-en/add-device

[SandipPatel008]

You are right, but when I click on check for warranty, it is asking me a serial number. When I enter the correct serial number which is written on Keyboard package. It is saying invalid.

Please see the attached

 

 

[Prométhée]

ignore my answer @SandipPatel008 
I had a doubt, I wrote and sent mine while @Dragon-Fur  was already answering
If I saw correctly he flagged the subject, an HP agent may contact you soon

[SandipPatel008]

First of all, it's not a only little mouse.

It's HP Wireless keyboard and mouse 230

Mouse stopped working within one month and now I want to claim the warranty.

To claim the warranty i have to find the product using serial number. If they don't keep product for warranty claim on serial number then why the hell they mention on package that this device have 3 Years of warranty. Where do I have to go on this earth to claim the warranty?

[Prométhée]

hi

please remove your phone

not good idea

wait hp help

[Dragon-Fur]

@SandipPatel008 

I've corrected my initial response to remove the "little mouse" description.

It was simply an oversight - long hours at the keyboard is no excuse for lack of precision.

HP Support might not always track all devices in the Warranty Check database.

Even if true, it does NOT mean the Warranty is invalid.

Regardless,

If you cannot submit your case directly to HP, it just means we have to ask that someone help you submit the claim.

@Prométhée is also right - the device, regardless of size or type, should be registered if registration is possible.

My request for review and escalation by our Community support team has been submitted.

Please wait for an agent to contact you.

[Betty0610]

@SandipPatel008

Welcome to the HP Support Community.

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please do check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!