Power Light Won't Turn Off After Shutdown

[Kxngrohan]

My laptop is on black screen and power button not turning off

[Riddle_Decipher]

@Kxngrohan Welcome to HP Community!

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

Meanwhile, try the below steps:

• Press Windows + X from keyboard and choose Power Options. But, If you don’t see such option there, You can navigate to Control Panel\System and Security\Power Options.
• Now, Click on Choose what power buttons do.
• Then, Click on Change settings that are currently unavailable.
• Now, Uncheck Turn on fast startup (Recommended).
• Save the settings and restart your computer.
• Check, If it fixes windows won’t shut down properly problem.

Sometimes, You may notice that your PC is going in sleep mode instead of shutting down. This problem happens mainly because of wrong power settings. If you are experiencing similar problem, Follow these steps.

• Open power settings like before.
• Now, Click on Choose what power buttons do.
• This time, Set the power buttons actions properly. For example, Set “When i press the power button:” to Shut down for both battery and plugged in.
• After doing it, You should not face any more shutting down issue in windows.

Re-Install a Few ACPI Drivers:

The full form of ACPI is Advanced Configuration and Power Interface. So, You are understanding that all ACPI drivers are related to power settings. If you experience any shutdown issue and first two methods fail to resolve it, You can try this method. By reinstalling ACPI drivers, You can fix windows won’t shut down properly issue. Here are the instructions.

• At first, Open RUN by pressing Win + R from keyboard.
• Type devmgmt.msc and hit enter.
• Now, Find and expand System Devices.
• Right click on ACPI Fixed Button Feature Button and choose Uninstal. By this way, Uninstall ACPI Power Button too.
• After doing these things, Restart your computer. Windows will automatically detect the missing drivers and install them again.
• Navigate to Control Panel\System and Security and click on Troubleshoot common computer problems.
• Now, Run Windows Update troubleshooter. You also can run Power Troubleshooter.
• After that, Check for latest windows update and install it.

We've also seen reports of resolving such issues by removing and reseating the CMOS battery, however, the fact that this can be done on your device depends on which device you have and I'll need your product information for details.

Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, only in case you don't get back to us, first! 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us, and others see that we've got the answers!

Good Luck.