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‎07-30-2019 12:06 PM

HP Recommended
Product: Z3H11EA#ABU
Operating System: Microsoft Windows 10 (64-bit)

Recently whenever I try to use my 870-206na gaming PC I have been getting the error “Power Surge on USB device” I currently am using 3 USBs all gaming equipment, I have noticed no that this system has a 300W power supply so was wondering if I needed to upgrade my power supply. I thought it would be strange a PC like this dying afternoon 2 years so I was wondering fin it’s wiring or a hardware problem too, 

anyone who hasn’t experienced the same issue help would Be greatly appreciated 

2 REPLIES 2

‎07-30-2019 09:49 PM

HP Recommended

@RDoes , welcome to the forum.

 

Here is a guide that may help you solve your problem.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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‎07-31-2019 12:27 PM

HP Recommended

@RDoes,

I might also suggest you determine the draw on your external devices. 

The use of a non-powered hub (USB splitter) is not advised in this situation.

First the transfer rates: USB 2.0 offers transfer rates of 480 Mbps and USB 3.0 offers transfer rates of 4.8 Gbps - that's 10 times faster. ...

Second the Amperage: USB 2.0 provided up to 500 mA whereas USB 3.0 provides up to 900 mA, allowing power hungry devices to now be bus powered.

On the rear you have 2 USB2 and 2 USB3 ports.

If you PCIEx1 slot is unused, this would give you 4 USB3.0 900ma ports.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

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