Power problem on all-in-one 24-r047ur

[stCrow]

Hello everyone.

Started it up and went to make coffee, when i returned desktop was turned off.

I have a problem with my desktop now. Can't start it. 

When i plug in AC adapter and green diode on it light's up, but when i connect it to desktop first and then plug in AC adapter nothing happens. Power button does not solve the problem)

Please tell me where to find a solution.

Sorry for bad english.

[KrazyToad · Accepted solution]

@stCrow

Welcome to HP Support Community

This seems like a Hardware issue and possible Motherboard problem

I would request you to contact HP Support for Service Options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[speids]

I was in the middle of working, turned around to scan and save a doc to my computer and when I turned back to the computer, it was blank.  No power, no nothing.  I believe we may have the same issue.  How did your situation get resolved?