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09-26-2021 01:56 PM
My Pavilion P6298d randomly goes blank momentarily and comes back on when viewing video in full screen on a HP2309m monitor. I think the HP graphics card Geforce GT230 is the problem. Computer is Running on windows 10 ver 21H1 smoothly except for this random problem. Contemplating upgrading the graphics card to Nvidia Geforce GT630 or GT730. Need to know if the power supply unit rating is good enough for the cards. I could not locate the power rating on the psu cage, there is no sticker on the cage that gives the rating. Can anyone with the same machine let me know the rating?
09-26-2021 06:02 PM - edited 09-26-2021 06:06 PM
@Benjamin47 -- is this your computer: HP Pavilion p6290d Desktop PC Product Specifications | HP® Customer Support
If not, it is very similar to yours.
It lists a 300 Watt power-supply, and both an integrated graphics adapter, and an add-in graphics card.
Can you connect a different monitor, to see if the symptoms continue ?
Can you remove the add-in graphics adapter, and connect the monitor to the integrated video? Do you still get the symptoms?
09-26-2021 10:34 PM
No. It is not my PC. It is Pavilion p6298d. No integrated graphics card. Just the Geforce GT230. If I remove this card, I will not be able to connect to a monitor. The p6298d came with 6 Gb memory. It is connected via HDMI cable to HP monitor 2309m.
The momentary black out occurs randomly but infrequently. Have tried with different HDMI cable. No change. Do not have another monitor to test out. Is it possible to find the exact spcifications for p6298d?
09-27-2021 01:20 AM
@Benjamin47 -- It is not my PC. It is Pavilion p6298d.
I did ask if it was similar to your PC.
> No integrated graphics card. If I remove this card, I will not be able to connect to a monitor.
Really? Is there no VGA port amidst all the other ports (USB, Ethernet, audio) ?
> It is connected via HDMI cable to HP monitor 2309m.
has VGA & DVI & HDMI input ports.
> Do not have another monitor to test out.
Do you have any family or friends with a monitor that you can borrow?
Or, do you (or family/friends) have a laptop that has a VGA or DVI or HDMI output, so that you can try your monitor with a different computer?
> Is it possible to find the exact specifications for p6298d?
Yes, you can, using any search-engine (DuckDuckGo, Google, Bing, et cetera).
09-27-2021 01:40 AM
There are 5 video-connection possibilities. From left to right:
1. Integrated VGA port, and no add-in video-adapter.
2. VGA cable, connected to VGA-to-DVI adapter, connected to DVI port on add-in video-adapter.
3. DVI cable, connected to DVI port on add-in video-adapter.
4. HDMI cable, connected to HDMI-to-DVI adapter, connected to DVI port on add-in video-adapter.
5. HDMI cable, connected to HDMI port on add-in video-adapter.
So, remove the add-in video-adapter, and borrow & use a VGA cable to connect to the VGA port on your monitor.
09-27-2021 05:38 AM
There are no other video port except those on the graphics card. Of course there are USB ports, but there is no USB input for my monitor. Would you like a picture of the back of p6298d to show there are no other video ports???
I did have problem with the connection via VGA or the dvi on the GT230. It was unstable and black out all together in the midst of word processing. Had switched to connect via HDMI and that was much better for a couple of years and only recently, this random behaviour started to show. I think the monitor is solid. The graphics card was making some noise about a week ago. Took it out and clean it and put back. No more noise but still getting the random momentarily black out and back on, the monitor power is always on and the audio can be heard while he black outs occur.
Now about the pc specifications. I have tried a few search engine, just can't find it. Does HP knowledge base have a copy?
I had Samsung SSD on this PC and it is running very smoothly on W10 ver 21H1, boots within a few second and would like to keep using this PC.
The HP2309m monitor is a very solid monitor. Oh, I must mention I did have the problem with the video graphics card before. This was within six months of using the p6298d. No picture on monitor. Customer service took the CPU and brought back the CPU. Within two days, the video graphics failed. This time round the service agent took back the CPU and spent a month solving this problem plus an intermittent problem of the power-on switch not able to power up the pc. Since then it has served me well through upgrading to windows 10. Would like to have the specifications in case I wanted to upgrade some components, maybe a 2 GB graphics card.
Thank you for the info.
09-27-2021 11:12 AM
@Benjamin47 -- I cannot view your image. One of the forum's moderators needs to "approve" the image, before it will (eventually) becomes visible. Obviously, the moderator will not approve any "Not Suitable For Work" image -- I am not saying that your image could be NSFW.
Meanwhile, see: https://en.wikipedia.org/wiki/VGA_connector
for the physical appearance of the VGA port on your computer.
09-27-2021 11:52 AM
I KNOW WHAT A VGA PORT LOOKS LIKE. THERE IS NO NEED TO REFER ME TO A PIC OF A VGA PORT. IF THEERE IS NO USEFUL INFO, PL DO NOT FEED TRIVIALITY.
THIS IS MY SIXTH DESK TOP COMPUTER AND I AM USING AN ALL IN ONE TOUCH SMART COMPUTER RIGHT NOW. I AM SEEKING AN OFFICIAL SPECIFICATIONS. I HAVE SEEN THE SETUP POSTER THAT YOU POSTED AND IT IS DEFINITELY NOT WHAT THE BACK OF MY p6298d LOOKS LIKE. I HAVE GONE ALL OUT TO TAKE A PIC SO THAT YOU WOULD KNOW WHAT I AM TALKING ABOUT AND ALSO WHY I NEED TO KNOW THE SPECIFICATIONS.
PERHAPS HOPEFULLY A HP PERSONNNEL COULD ENLIGHTEN ME.
I COULD FORWARD A PIC TO YOU TO YOUR EMAIL A/C IF YOU LIKE.