Pre installed mouse and keyboard dongle

[dallas481]

I have just upgraded to a new HP all in one desktop which came with the mouse and keyboard dongle preloaded.  How do I find and remove this to use a different one, many thanks

[Prométhée]

Hello
give me the exact reference of your computer
the dongle is most likely in the computer
more or less easy to access
it may not be possible to find good document/ video , but wait for an example:

https://www.youtube.com/watch?v=2hZQYL9nDYY

[dallas481]

HP Pavilion 27-inch i7-10700T/16GB/512GB SSD All-in-One Desktop

Product code: 1V7C9AA  this is my computer.  Please bear in mind that I am not very computer literate regarding hardware changes thanks for your response

[Prométhée · Accepted solution]

hi

the reference indicates this model to me

HP Pavilion 27-d0729a 

so in the video it is mentioned: and 27-d000

it should match

but since you seem to be unable to do this, I advise you not to do it

If you want to use another keyboard / mouse, you lose a usb port, but you can very well connect the dongle, to an external usb port,

do not risk damaging the computer, just to remove the dongle if too difficult