Pressing 1 key types 3 characters

[bontesmarwin2]

This recently started. Whenever I press a key from the number row, qwerty row or zxc row, it types 3 characters. Any solutions to this please? The only keys not affected are 56, ty, and bn. Also affected are arrow keys.

From number row: z1qx2wc3ev4r56m7u,8i.9o/0p

From qwerty : z1qx2wc3ev4rtym7u,8i.9o/0p

From zxc : z1qx2wc3v4rbnm7u,8i.9o/0p

Also, I don't know if this is related, but my cursor started moving on its own as well even after removing the mouse. These problems did not occur 2 days ago.

PS: Update: qwerty row is now back to normal for some reason. Only number row, zxc row, arrow keys, and spacebar are acting up.

[A4Apollo · Accepted solution]

Hi! @bontesmarwin2, Welcome to HP forums.

I understand you have keyboard issues with your laptop.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your laptop?

Have you tried checking with an external keyboard?

Please provide the product number of your PC to assist you better.

As you mentioned when you press a single key it types 3 letters.

Boot into recovery manager from F11 and open a command prompt and check if it's typing incorrect letters.

Try few steps recommended below.

In Device Manager, uninstall and reinstall the keyboard software:
In Windows, search for and open Device Manager.
Click View and select Show Hidden Devices.
Click the arrow next to Keyboards, right-click the keyboard device name, then select Uninstall to remove the device from Windows.
Continue removing device names in the Keyboards category until all device names have been uninstalled.
Restart the notebook. Right-click Start (), select Shut down or sign out, then select Restart.
Wait for the computer to restart and open Windows.

Refer this article to further troubleshoot keyboard issues with your laptop.

If the issue still persists after trying out the steps. It is a hardware issue with the keyboard, please contact HP support for service options.

Link to contact HP.

Hope to hear from you soon!

Have a great weekend ahead! 🙂

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