Problem upgrading my SSD hard drive

[REANZA]

Hi HP community!

I have an HP envy all in one 27  b255q and I am trying to upgrade my SSD hard drive for a 2 TB disk. I bought a Crucial SSD (PCIe Gen4 NVMe 2280 M.2 SSD) that (in theory) is compatible with my PC. However, after cloning my disk into the new one, I replace it but the OS is not starting and I have not been able to access the BIOS setup to check the settings. I have been trying with different disk cloning software but I haven’t had success with the replacement of the disk. 

Any idea  of the problem I have? Maybe I am ignoring something during the process of cloning the disk  

[Paul_Tikkanen]

Hi:

Try clean installing W11 on the SSD.

Make a bootable USB installation flash drive with the Microsoft media creation tool from the link below (2nd option).

Download Windows 11

You are cloning a different drive controller boot files (SATA) to a NVMe SSD which uses an entirely different controller.

[REANZA]

Thank you for your quick response. 
I am going to try the solution you are suggesting. However, the current disk I am cloning is also an SSD but it is of 256gb. 

I’ll let you know if your solution works once I tried it. 

Many thanks

[Paul_Tikkanen]

You're very welcome.

I didn't know that because the parts list for your PC indicates it came with a 2.5" 2 TB mechanical hard drive.

HP PartSurfer

911791-800

Hard Drive - GNRC, 2TB, 5400RPM, 7mm

[REANZA]

Actually, the PC has two disks, the first one is an SSD (256gb) where the OS is installed and, the second one is a 2 tb SATA for saving files. 

[Paul_Tikkanen]

I understand now.

If the 256 GB M.2 SSD was NVMe, cloning should have worked, but try the clean install anyway.

[REANZA]

Yes, it is. 

I will try the clean install and let you know if works. 

Thanks for your help

[REANZA]

Hi Paul,

I tried a clean install, but I haven’t been able to fix the problem. I formatted the SSD and connected it to the PCIe port of the motherboard. However, when I try to start the computer and access the boot device options in the BIOS, I am unable to do so. It seems like the disk is preventing access to the BIOS boot device menu or somehow locking it.

Do you have any other ideas on how to solve this issue?

[Paul_Tikkanen]

Hi:

Sorry that didn't work for you. 

Unfortunately, I don't have any other suggestions for you to try. 

[REANZA]

Many thanks Paul!