Problem with HP AVerMedia H789 PCI-E Hybrid DVB-T drivers

[fernawwss]

I have upgraded my desktop from Windows 7 to Windows 10 and now I have problem installing the driver for HP AVerMedia H789 TV tuner PCIe card. I checked all over the internet and even with Avermedia support but with no luck.

Does anyone point me in the correct direction, please?

[Riddle_Decipher]

@fernawwss Thank you for posting on HP Forums,

For an accurate solution I'll need more details:

What is the product number of your device? Use this link to find it: Click here

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

Please reply with the details for further assistance.

Eager to help!

To thank me for my efforts to help you,

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

And Have a great day Ahead!

[fernawwss]

Thanks for your response.

I have installed this AVerMedia TV tuner expansion PCIe card on a desktop I built on my own. I was working fine with my Windows 7 installation. Hence I can't provide a product number actually. 

I have tried installing the driver downloaded from https://www.helpjet.net/Fs-27223694-86148882-62561929.html with compatibility mode in Windows 10 but keep getting the error 9998. 

I was wondering there might be an updated driver for the same from HP. There are numerous forum threads posting the same question no one posted a definite answer. Hope you might be able to help.

Cheers

[Riddle_Decipher · Accepted solution]

@fernawwss The drivers available on HP website is based on the product, if you have a non-HP device I suggest you talk to HP support and discuss your options:

follow the below steps to get started:

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, is yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

[fernawwss]

Thanks @Riddle_Decipher I will open a support ticket.

[Riddle_Decipher]

@fernawwss The pleasure is all mine, I'm glad I could be of assistance,

Take care now and I hope your day gets better.