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AmyRCW
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Message 1 of 2
135
Flag Post

Problems after update

HP Recommended
All in One

I have an HP All in One with Windows 10 Home.  After it did its updates this morning, my photo and document folders are empty, and when I clicked on the icons for email, weather, and the Microsoft Store they instantly disappeared.  The settings window is not even allowing me to add an email account.

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1 REPLY 1
Grzwacz
Level 12
Level 12
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Message 2 of 2
Flag Post
HP Recommended

Hi @AmyRCW 

 

There are two possible update sources: HP or Microsoft.

 

HP updates are optional. Microsoft updates can be delayed to a certain extent depending on the operating system.

 

Roll back your PC as follows:

 

Open Control Panel, Recovery, open System Restore.

 

Select Recommended Restore or select an older restore point if applicable.

 

Follow prompts to restore the PC to a point prior to the problematic update (HP or Microsoft).

 

Don't do the HP update again. The Microsoft update can only be deferred.

 

Regards

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