Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Problems after update

HP Recommended
All in One

I have an HP All in One with Windows 10 Home.  After it did its updates this morning, my photo and document folders are empty, and when I clicked on the icons for email, weather, and the Microsoft Store they instantly disappeared.  The settings window is not even allowing me to add an email account.

Tags (1)
Level 12
Level 12
6,732 6,716 634 1,514
Message 2 of 2
Flag Post
HP Recommended

Hi @AmyRCW 


There are two possible update sources: HP or Microsoft.


HP updates are optional. Microsoft updates can be delayed to a certain extent depending on the operating system.


Roll back your PC as follows:


Open Control Panel, Recovery, open System Restore.


Select Recommended Restore or select an older restore point if applicable.


Follow prompts to restore the PC to a point prior to the problematic update (HP or Microsoft).


Don't do the HP update again. The Microsoft update can only be deferred.



0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation