Prodesk 600 G2 not detecting SSD correctly

[lorby89]

It looks like it's just some kind of weird incompatibility with this model of HP desktop :(. I've used these SSDs in heaps of other machines no issues , It's a real shame because I have nearly 100 of these from decommissioned laptops and they are loads faster than the WD blue hard drives these desktops ship with.

[Big_Dave]

Hi,

Post the specific product number for your PC and I will look around for more information.

[lorby89]

Have been trying a few different things on different HP desktops now I've finally found some time. The inital problem was on a HP prodesk 600 G2 SFF desktop (skylake)  but have no replicated the issue on an elitedesk 800 G2 SFF also.

It appears it may just be a chipset incompatibility or the like. I've tried updating the firmware again to the latest I can find for the SSD but with no luck. The Bios has no optiopns to override or anything. It's just so odd that the desktop detects the drive, can scan it, but it just won't appear in the Legacy devices boot list. and a very similar toshiba drive from the same age works just fine. Also have no issues with a 700G1 SFF but thats a haswell.

Oh well, just one of those things.

[Oshien]

This problem has plauged me for some time and I still haven't found a good answer to fix it. It occurs on about 20% of the Prodesk 600 G2s we have deployed and I have put an end to buying them all together since no one seems to come up with a "fix". Updating the bios seems to lessen the occurance of the issue but does not fix it. They all come with a 3 yr warrenty so I may just start sending them back and making them HP's problem.

[lorby89]

Looks like I'm back again. Just purchased some Samsung Ultra 2 SSD drives to go in these Hp prodesks. Well guess what! Exactly the same garbage. The drive only appears in UEFI list and not legacy boot. So this is now 2 completely different brand of SSDs that do not work. 

Perhaps it's because they both use a Marvell controller? Although they're years apart. 

Doing a bit of digging, as the ultra II is a lot more popular than the liteon I was using before. 

http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Probook-450G3-Sandisk-Ultra-II-S...

Looks like I'm not the only one. 

So that is now two models completely unbootable in Legacy on a HP desktop. I can scan the drives using the HP bios tools, it detects the drive, I can write data to the drive it just does not boot. A samsung Evo750 works fine though. I find this pretty unreasonable that I have to discard perfectly working SSD drives that work in pretty much every other device I've tried because the HP's are POS. And yes I've tried a bios update and a firmware update on the drives.

Just for a laugh I stuck the drives in a USB converter and tried to boot from USB. Works great (obviously won't load windows becuase of USB) but it actually boots from it!

Edit: I should also mention it is definitely not a chipset issue. I just tested on a skylake Z170A board boots win7 no issues.

[jerome_martin]

Hello,

Pretty the same problem for me : hp 260 G2 DD and samsung 850 EVO 250Go.

I replace the hdd by the SSD and i can't even access the bios.

The system ask me to press "ESC" to access BIOS and nothing happens.

If i start windows 10 with the hdd, SSD is recognized by windows (with a usb-dock). I tried to clone the disk with Samsung data migration, easeus todo backup and a third software : cloning is ok but as soon as i replace the disks, system doesn't boot.

Previously, we bought hp 260 G2 DM and we had no problems with the 850 EVO.

I really don't know what to do.

[TomasHC]

Strange - I've got 260 G2 DM and didn't work with 850 EVO - https://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/HP-260-G2-DM-stuck-at-BIOS-with...

[lorby89 · Accepted solution]

Bringing this back up. Just did some more testing recently when I was working on an 800 G4 and had a look at some bios files for the old G2 models. Well what do you know. There's a bios revision  02.22 Rev.A from October 2017 that lists a fix for sandisk 480SSD not working in legacy mode. Guess what, that fixed the problems with the liteon SSDs. Shame it was way too late...

(I made a typo I noticed a few posts up, it's a sandisk ultra SSD not samsing)

[jerome_martin]

I tried with the last version 00.02.11 Rev.A and it still didn't boot. Can you tell me where i can download your bios version please ?

[lorby89]

https://support.hp.com/au-en/drivers/selfservice/hp-prodesk-600-g2-small-form-factor-pc/7633319

It's just from the prodesk 600 g2 downloads page. and look under the heading bios

2.11 is from 2016, that's definitely not the latest version! 2.22+ contained the fix and the latest bios I was installing is 2.36