Purchase wireless mouse M120 and M120250106495 is showing wrong

[kartikpatel]

i have purchase wireless mouse from flipkart(M120) and serial number is Removed .. problem im facing is this mouse is not working and consuming more power cell...i purchase on july/2025 and it take 4 cell in 3 months ... now i am going to contact to customer care but it first ask SN on website but its showing 

Please enter a valid serial number. 

please contact me on Removed or [edited]

Thank You

[Kuroi_Kenshi]

Hi @kartikpatel,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand you purchased an HP Wireless Mouse M120 from Flipkart and are facing issues with high battery consumption. Let’s go through the steps to address this:

Check Batteries & Usage

The M120 uses AA batteries. Ensure you are using good-quality alkaline batteries.

Wireless mice consuming 4 batteries in 3 months is higher than normal; usually, batteries last 6–12 months depending on usage.

Test on Another PC

Connect the mouse to another computer to check if the issue persists.

This helps confirm if the problem is with the mouse itself or your system.

Try Power-Saving Tips

Turn off the mouse when not in use.

Reduce usage of the mouse over USB hubs (connect directly to the PC if possible).

Keep the mouse away from devices causing wireless interference.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[kartikpatel]

Hey,

Thanks for your reply. Let me try this hacks  if issues is same after this will raise query again.

Thanks for your support!!!

[Kuroi_Kenshi]

Hi @kartikpatel,

Thanks for the update! 😊

I’m glad you’re going to try those steps. Definitely keep an eye on battery consumption and test the mouse on another PC if possible. If the issue persists after trying these tips, feel free to raise a query again—we’ll be here to help you get it resolved.

Appreciate your patience and for keeping us posted! 👍

Stay awesome! 🚀

[kartikpatel]

hi

i follow all above solution ..but its  not working... in a one month power cell drag out again ..

give me proper solution or replace my mouse .

contact me #

email : - [edited]


Thanks for your support