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‎12-06-2020 04:35 PM - edited ‎12-06-2020 04:36 PM

HP Recommended
Product: HP PAVILION 590- P0206D
Operating System: Microsoft Windows 10 (64-bit)

Good Day Everyone so just recently I bought a HP Pavilion Desktop ( Ryzen 2400g, 4gb ram, rx550 2gb) and I was anxious of the little ram that's why I decided to upgrade it to 8 gb so I bought a 4gb card and inserted it. When i checked system properties It recognized the the ram adding up to 8 gb but it only shows 5.92 gb usable and when i checked the task manager the hardware reserved is 2 gb and I asked experts on how to fix it and they all told me it can be configured in BIOS but the BIOS in a HP Sunflower motherboard is different than normal BIOS and the settings are very limited and none of it shows resemblance of the experts' guide on how to fix it. Can anyone help please? If I'm  not mistaken the hardware reserve is the vram on my integrated vega 11 graphics. How to extract it and return it to my ram?

3 REPLIES 3

‎12-06-2020 04:58 PM

HP Recommended

Hi:

 

Your PC was designed that way on purpose.

 

HP released this document a while back, which explains the memory shortage...

 

https://support.hp.com/us-en/document/c06526774

This seems to only apply to models with AMD Ryzen processors.

Info on Microsoft PlayReady.

https://www.microsoft.com/playready/overview/

 

There is no fix, since the reserved memory was an intentional design.

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‎12-06-2020 10:22 PM

HP Recommended

Oh, That's sad to hear.

 

Thank You for the information and may I know how about if the installed is 12gb? 16gb? How many usable will there be?

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‎12-07-2020 06:42 AM

HP Recommended

You're very welcome.

 

Since I don't own any of the affected models, I don't know what the net memory would be if you increased the memory to 12 or 16 GB.

 

If you installed 16 GB would the reserved memory go from 2.1 GB to 4.2 GB or stay at 2.1 GB?

 

It's a good question for which I don't have the answer.  I would say it is highly unlikely the reserved memory would double, but I can't guarantee it won't.

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