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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- RAM Memory Update Gone Wrong

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06-29-2023 09:30 PM
Hello,
My PC came with 8GB RAM. Last month, I was trying to play a game and it kept closing automatically, I figured out I needed more RAM. I purchased a Vengeance LPX DDR4 2x16GB. At first, it worked really well, my PC was very fast. However, after a couple weeks, I started to get BSODs very frequently. I performed a clean boot and that solved my problem.
Until, last week my PC decided not to turn on anymore. I ended up having to change my RAM back to the original (8GB that came with the pc) and reinstall Windows 11 (I also had to format my pc during the process).
I would like to figure out if the RAM I purchased ( Vengeance LPX DDR4 2x16GB) is compatible with my PC (HP Pavilion Gaming Desktop 690-0073w) and how to install it properly, please.
07-02-2023 06:55 PM
Hi @Beac1919,
Welcome to the HP Support Community.
I'd like to help!
To fix this issue, you will need additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.
Please check your inbox on the forums page for the private message.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
Nal_NR-Moderator
I am an HP Employee