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‎09-05-2022 02:47 PM

HP Recommended
Operating System: Microsoft Windows 11

I bought the HP Envy Desktop TE01-1214 a couple of days ago, and I want to upgrade the RAM to at least 16Gb, but I can't find anything information on what RAM I need. I used the Crucial Scan to check, and it came back nothing is compatible. When I try to search my particular desktop online, it just goes to BestBuy and not much else. I just want to make sure I am getting the right RAM. Normally don't have an issue with finding this information, but my model doesn't seem to be pulled up by its numbers. Could someone help with this?

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1 ACCEPTED SOLUTION

Accepted Solutions

‎09-06-2022 07:08 AM

HP Recommended

Your product ID is needed to properly identify your system

You have Micron ram 8ATF1G64AZ-3G2R1available several places (?) not just eBay

 

There are two sockets and if I read your CPU-Z correctly you have a total of 8gb and that single stick of ram is in slot 2

 

Slot 1 is empty?  Get the same ram as in slot 2.  See if you can get one that has HP label on it

I was unable to find recommended memory looking up your product id or model number

 

I am a volunteer and I do not work for, nor represent, HP
If you think this reply was helpful, please mark it as so or as a solution.. Thank You!

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4 REPLIES 4

‎09-05-2022 02:59 PM - edited ‎09-05-2022 03:03 PM

HP Recommended

I am not sure what system you have

BeemerBiker_0-1662411316452.png

 

 

I am guessing the HPE so Please verify that this is your motherboard

https://support.hp.com/us-en/product/hp-pavilion-hpe-h8-1200-desktop-pc-series/5187019/model/5192451...

 

BeemerBiker_1-1662411440452.png

 

I recommend downloading cpu-z and see what memory you have in each slot and get the same manufacturer 

 

For examples of cpu-z read this post

If you post the "SPD" results for each stick of memory on your system I can make better recommendations 

I am a volunteer and I do not work for, nor represent, HP
If you think this reply was helpful, please mark it as so or as a solution.. Thank You!
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‎09-06-2022 06:16 AM

HP Recommended

That's the problem, I can't find information on the system at all when I search by the product. That's not the one I have. When I run the HP scan computer to find out the model, this is what it gives me, but nothing else:

collvm_0-1662466113972.png

Here is the only product info I can find on HP:

https://support.hp.com/us-en/product/hp-envy-desktop-pc-te01-0000i/29014358/model/2100019021/documen...

 

It is the weirdest thing. I will download the CPU-Z, though I couldn't remember the program's name. Thank you for that!

Here is the system info from CPU-Z

 

collvm_1-1662466434878.pngcollvm_2-1662466528459.png

 

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‎09-06-2022 07:08 AM

HP Recommended

Your product ID is needed to properly identify your system

You have Micron ram 8ATF1G64AZ-3G2R1available several places (?) not just eBay

 

There are two sockets and if I read your CPU-Z correctly you have a total of 8gb and that single stick of ram is in slot 2

 

Slot 1 is empty?  Get the same ram as in slot 2.  See if you can get one that has HP label on it

I was unable to find recommended memory looking up your product id or model number

 

I am a volunteer and I do not work for, nor represent, HP
If you think this reply was helpful, please mark it as so or as a solution.. Thank You!
Was this reply helpful? Yes No

‎09-06-2022 11:06 AM

HP Recommended

Great, thank you for the help! I will look into all that you mentioned.

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