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‎04-21-2025 02:12 PM

HP Recommended
Product: OMEN 30L Desktop GT13-0000i (236B1AV)
Operating System: Other

I know my cimputer is not under warranty any longer, but the Kingston Ram is the issue I am having and Kingston says they have a lifetime warranty. I have ran all the HP diagnostics numerous time and every time it says it's a RAM issue. Since I only have two RAM sticks, by process of elimination I found the faulty one, removed it and now my computer is working fine....minus only having 16gb of RAM.

 

I would like to max out my RAM at 64gb's. I would like to see if I can warranty the one faulty stick and buy 2 more. I have attempted to do this on the HP site. I now have 468 different windows open, have signed in 312 times and am no closer to accomplishing this seemingly impossible task. Please advise. 

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1 REPLY 1

‎04-21-2025 02:22 PM

HP Recommended

If your PC came with Kingston memory, that falls under the same OEM warranty as the PC -- one year.

 

The limited lifetime memory warranty only applies to memory that you purchased from Kingston and installed.

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