RAM issues with Touchsmart 310-1125f

[CockyRocky]

I'm having a heckuva time upgrading the RAM on this machine. For starters, I attempted a RAM upgrade several months to a year ago. I went to HP Customer Support product page to learn what kind of RAM I needed, and how much the maximum was. It doesn't appear the RAM info on the product page is correct, because I ordered what I thought was EXACTLY what I needed and when it arrived and I took the machine apart to install the RAM I discovered there was NO WAY what I bought was going to fit. The product page says the machine has PC3-10600 DDR3-1333 RAM installed. What I bought was PC3-10600 DDR3-1333mhz 240 pin DIMM desktop RAM. It appears the rub is desktop RAM vs. laptop RAM. HP's product page doesn't specify the Touchsmart 310 uses laptop RAM, or at least what I suspect is laptop RAM. The installed RAM is small (SODIMM?) where the RAM I bought to upgrade is large "stick" RAM. The RAM that is currently installed in the machine has a sticker on it that reads "1RX8 PC3-10600S-9-10-B1". I just need to know without a doubt what to buy to do the RAM upgrade, because the machines performance is poor, returning mailorder items are a hassle and I don't necessarily enjoy tearing apart my computer for essentially no reason. To add insult to injury, after I realized the mailorder RAM wasn't going to fit, I put the computer back together without writing down the specs of the installed RAM to attempt to resolve the dilemma, so I had to tear the machine apart today (and put it back together) just to get the RAM specs. Thanks in advance for anyones insight!

[y2ken · Accepted solution]

The specs for your system show the following.

If you found my answer helpful please say thanks by clicking on the Thumb's Up icon.
          If my answer solved your problem please mark it as the Accepted Solution. Thanks!

[doughjohn]

Hi

In addition to the good advice offered above, I offer...

 PIRIFORM SPECCY for results like this...

RAM
        Memory slots
            Total memory slots    2
            Used memory slots    1
            Free memory slots    1
        Memory
            Type    DDR3
            Size    8192 MBytes
            Channels #    Single
            DRAM Frequency    798.4 MHz
            CAS# Latency (CL)    11 clocks
            RAS# to CAS# Delay (tRCD)    11 clocks
            RAS# Precharge (tRP)    12 clocks
            Cycle Time (tRAS)    28 clocks
            Bank Cycle Time (tRC)    39 clocks
        Physical Memory
            Memory Usage    30 %
            Total Physical    6.94 GB
            Available Physical    4.84 GB
            Total Virtual    8.94 GB
            Available Virtual    6.76 GB
        SPD
            Number Of SPD Modules    1
                Slot #1
                    Type    DDR3
                    Size    8192 MBytes
                    Manufacturer    Samsung
                    Max Bandwidth    PC3-12800 (800 MHz)
                    Part Number    M471B1G73DB0-YK0
                    Serial Number    328347847
                    Week/year    33 / 15
                    

Which distills out as:-

Type DDR3;  Size 8192 MB;  Manufacturer Samsung; Part No.  M471B1G73DB0-YK0;  Max Bandwidth  PC3-12800 (800 MHz)

Which then DUCKDUCKGO finds these...

http://knoppix.net/store/Samsung-1x-8gb-8g-M471b1g73bh0-yk0-M471b1g73qh0-yk0-M471b1g73db0-yk0_271748...

http://www.memory4less.com/m4l_itemdetail.aspx?itemid=1469194553

AAND of course there is the CRUCIAL scanner to identify your capabilities

http://www.crucial.com/usa/en/scanview/2427FFDD31D926C3

With the crucial scan done you can just buy the module from there as well knowing it will match.

So there is little need to open your device repeatedly.

Hope this helps.

If in doubt please ask.

[CockyRocky]

So the product page got edited to include the correct RAM specs, I see. At my expense, but oh well, at least it's accurate. I find it hard to believe I was the first one to find this error. Thank you!

[y2ken]

I did a quick check on Kingston and Crucial. Kingston lists your memory modules as "discontinued". Crucial shows a "guaranteed compatible" 8G memory kit [2x4G modules].

But I'm a little concerned that the specs don't match what HP shows as compatible. This kit is PC3-12800 / DDR3-1600. Often times you can use faster RAM, it'll just run at the slower speed that your system supports so that may be the case here.

Please update us after the upgrade.

[y2ken]

I use Speccy too, great tool!  

[CockyRocky]

First off, "thank you" for all the good information.  I need to remember to come to this forum next time I need good info on HP computers. Everyone's input was all very helpful. The issue wasn't the RAM at all, it was a peripherial I bought myself last Christmas. Sneaky bugger. That said, the ol' HP's flying tonight... yee-hah! (Yes, I still did the RAM upgrade since it was noticeably sluggish.)

[doughjohn]

Prego

and this thread can be closed?

[CockyRocky]

Believe so. I found some other threads that address my other issue of keyboard battery warning after Win10 install. You want to discuss it here anyway? If you know what I'm speaking of, do you have a fix? The link on the thread "appears" to be broken...