• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎01-19-2024 07:43 PM

HP Recommended
Product: TP01-0014
Operating System: Microsoft Windows 11

I recently took out the stock 8gb ram stock ram stick in my computer and replaced it with 8GBx2 sticks from Corsair vengeance series. besides that everything else is stock. when put in it reads 8GBs only even in bios. I checked each one individually in each slot (2 slot) and everything worked well. I even maximized ram usage but alas nothing, thoughts?

Category:
1 REPLY 1

‎01-19-2024 09:49 PM - edited ‎01-19-2024 09:56 PM

HP Recommended

The stock memory for your system appears to be 

934254-800
Memory - GNRC RAM UDIMM 8G DDR4 1.2V 2666

That 934254-800 part shows up as single sided  1Rx8

You probably got 2Rx8 which is double sided and the bios counts each side as a slot and you have only 2 slots

I could be wrong and it might be it just is not recognized as it is not blessed by HP.

 

What does CPU-z show for the SPD.   I have dual rank (both sides have memory)

BeemerBiker_0-1705725985894.png

 

Can you post a link to the memory you bought?  

 

There was a bios upgrade Nov, 2023 but there was no mention of fixing memory problems so I don't recommend upgrading.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.