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Hazbob
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Message 1 of 5
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RAM not being recognised

HP Recommended
HP Pavilion 510-p199na
Microsoft Windows 7 (64-bit)

Hello.

I purchased 2x8GB of RAM DDR4 3200MHz. However, the computer only registers 8GB when one is in, but when two are in it registers 8.12GB. 

The second RAM slot also does no recognise any RAM stick when it's in solo. So I took both out, and placed one in the second port, didn't work. So I took it out placed it in the first port and it worked....

 

Any help on this would be great

4 REPLIES 4
Prométhée
Level 16
Level 16
7,847 7,741 822 2,917
Message 2 of 5
Flag Post
HP Recommended

hi

 

  • Amount: 8 GB
  • Speed: PC4-17000 MB/s
  • Type: DDR4-2133
  • Dual channel memory architecture
  • Two DDR4 UDIMM (288-pin) sockets
  • Supports up to PC4-17000 (DDR4-2133)
    note:
    Bridge root "4GB (1x4GB) DDR4 2400 1.2v UDIMM NECC" into root "4GB 2133MHz 1.2v DDR4 UDIMM"
    note:
    Bridge root "8GB (1x8GB) DDR4 2400 1.2v UDIMM NECC" into root "8GB 2133MHz 1.2v DDR4 UDIMM"
  • Supports 4 GB and 8 GB UDIMMs
  • Supports up to 4 GB on 32-bit systems
    note:
    32-bit systems cannot address a full 4.0 GB of memory.
  • Supports up to 16 GB (unbuffered) on 64-bit computers

so with the original module, does it work normally or not?

 

https://support.hp.com/us-en/product/hp-pavilion-510-p100-desktop-pc-series/12079675/model/13327564/...

 


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Desktop-Knowledge-Base
happy New Year
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Hazbob
Author
Level 1
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Message 3 of 5
Flag Post
HP Recommended

What do you mean by ,"original module"?

 

I placed one 8GB of RAM in one slot, it worked, took the same RAM out of that slot, and placed it in the other slot and it didn't work

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Prométhée
Level 16
Level 16
7,847 7,741 822 2,917
Message 4 of 5
Flag Post
HP Recommended

"I purchased 2x8GB of RAM DDR4 3200MHz "

new

  • Amount: 8 GB
  • Speed: PC4-17000 MB/s
  • Type: DDR4-2133

original , the one who was already inside

the ones you bought do not match the ones recommended for this motherboard!
So if it works with the original module, you have to buy back what is mentioned!
Otherwise, you may have a bad slot!

 

 


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem >

was this reply helpful , or just say "thank you " ? Click on the yes button 
Warning
If you have to do certain manipulations, it is at your own risk, think carefully before acting!
If you don't think you can, get help, or go to a professional





Desktop-Knowledge-Base
happy New Year
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Hazbob
Author
Level 1
6 2 0 0
Message 5 of 5
Flag Post
HP Recommended

The one that came with the computer works. The new one in one slot works, if I take it out that slot and put it in the other slot it does not work

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