RAM upgrade - automatic repair

[Nallen123]

Hey!

So I recently upgraded my HP desktop RAM and the computer goes to PREPARING AUTOMATIC REPAIR each time I start it up. It then gets stuck on this screen without advancing.

The details:

HP Pavilion Gaming Desktop 690-000bla

Windows 10

Originally 8gb RAM

RAM upgrade

TEAMGROUP Elite DDR4 16gb 2666mhz x 2

The new RAM sticks both allow normal start up when in slot 1 and slot 2, so there doesn't appear to be a mechanical issue. Both fit in fine and are recognised in both slots individually. However, together is where the issue is. Both RAM sticks also work, more or less, in combination with the old 8gb RAM (although a BSOD will appear every few hours) in both slot combinations.

According to the specs, the computer should be able to take 32gb.

Windows memory diagnostic finds no issues with either of the sticks.

Could anyone offer some insight please? Thanks!

[Rainbow23]

Hi @Nallen123,

Welcome to HP Support Community. 
 

I see that you are facing startup issues with your HP Pavilion Gaming Desktop 690-000bla after upgrading the RAM.

I suggest that you contact HP Service Center in your location from this weblink: https://support.hp.com/us-en/help/service-center 
Note: Select your country from the dropdown,  enter the city or postal code, select the product, change the radius, and click on search to locate the nearest HP Service center near your location.

Hope this helps.
Take care and have a good day.

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