Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎08-27-2018 04:26 AM - edited ‎08-27-2018 04:27 AM

HP Recommended
Product: HP 500B
Operating System: Microsoft Windows 7 (32-bit)

Hello all, i have a HP 500B desktop (XP041EA#AB7) and i want to upgrade ram from 2gb to 4gb.

I've bought  a ram kvr13n9s6/2 (https://www.kingston.com/datasheets/kvr13n9s6_2.pdf ) which i think it fits my pc according to this https://support.hp.com/sg-en/product/hp-500b-microtower-pc/4191793/model/4191794/document/c02512295#... .

The problem is that when i place it on the dimm and i switch on my pc i get a short and long deep. Isn't compatible? Should i do something on BIOS? Something i missing?

Thank you in advance

1 person had the same question
6 REPLIES 6

‎08-27-2018 12:35 PM

HP Recommended

@batikiotis,

What cross-reference did you use to verify this RAM module works with the HP 500B ?

The correct module is here.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
Was this reply helpful? Yes No

‎08-27-2018 12:52 PM

HP Recommended
@wb2001 thank you. you are just asking me or you say it is not compatible? If so what is the difference?
Was this reply helpful? Yes No

‎08-27-2018 09:52 PM

HP Recommended

@batikiotis,

If your getting beep codes then the RAM is not compatible.  I was just asking how you selected that Kingston module. 

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
Was this reply helpful? Yes No

‎08-27-2018 10:50 PM - edited ‎08-28-2018 08:21 AM

HP Recommended

@wb2001 ,

but their characteristics are identical and i can't understand why is not compatible.

Was this reply helpful? Yes No

‎08-28-2018 05:02 PM

HP Recommended

@batikiotis,

OK, you need an explanation.

RAM modules are manufactured with specific component/chip compatibilites. 

 

Let's say you walk into an auto parts store for an oil filter.  You only have 3 choices that fit, but you decide to walk up to the rack, and pick any the first filter you see.  Will it work......unlikely.:Surprise:

Or do you want the story of the three bears and the softest bed theme?

 

Do you finally get my point?

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
Was this reply helpful? Yes No

‎08-28-2018 11:26 PM

HP Recommended
Dear wb2001, i will stick with the first paragraph of.your answer.
Although both of them are DDR3-10600 1333MHz Cas 9 unbufferred , they are not identical due to their chips
Thank you
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.