REVERB G2 not working

[IvanR2]

Hello I cannot find the serial number to the Reverb G2 VR and I need some technical support given the new windows update 

[MysteriousMe]

Welcome to HP Support Community, @IvanR2 

Thank you for posting your query, I will be glad to help you.

I understand you are unable to locate the serial number of your Reverb G2 VR headset and need support after a recent Windows update. No worries — we’re here to help you, and we’ll guide you through it.

The serial number for the Reverb G2 is usually found in the following places:

On the cable splitter box (the small box between headset cable and USB/power connection)

On the inside of the headset near the facial interface (you may need to gently remove the face cushion to see it)

On the original product box or billing invoice from your point of purchase

Regarding the Windows update, could you kindly elaborate on the issue you're facing after the update? For example:

Is the headset not detected by your Windows system?

Is your VR audio or display not working?

Are you facing tracking, error messages, or driver issues?

For Windows update reference, issues may sometimes appear after updates like Windows 11 24H2 or Windows 10 build updates.

Please share a bit more about the exact behavior so we can provide the right troubleshooting or help you raise a proper support case.

I hope this helps.

Take care and have a good day.