02-16-2019 10:50 AM
My Radeon HD 6850 1 GB GDDR5 Graphics card died, I am looking for replacement.
The computer is Pavilion HPE h8-1284 PC, 2-nd Generation i3-2120 processor, 8GB DDR3 system memory, PSU 460W. HP 2711x monitor
02-18-2019 03:09 PM
Thank you for posting on the HP Support Community.
I understand you are in need of support, As its a hardware failure, I would request you to contact our Support and our Support Engineers should be able to check the available service options for your laptop.
HP Support can be reached by clicking on the following link:
- Click on this link – www.hp.com/contacthp/
- Select the product type.
- Enter the serial number of your device or select let HP detect your product option.
- Select the country from the drop-down.
- You should see the HP support number or Chat option listed
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee
02-18-2019 05:43 PM
Thank you for your response. May I ask you an additional question: The requirement for Radeon HD 6850 graphics card is 500 watt PSU. However, the factory-made desktop comes with a 460 watt PSU. Can I purchase and install a new card with same watt requirement, such as the XFX Radeon RX 580 GTS XXX Edition? Bios Mode Legacy.
02-19-2019 08:32 AM
To get the answer to this question, Yes! you can install above Graphics Card and required power supply unit.
NOTE: HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee