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HP Recommended
Victus by HP 15L Gaming Desktop PC TG02-0000i (491A8AV)

I have a Reno2 Motherboard in my Victus gaming desktop. Model TG02-0020. I upgraded the ram to 16GB (2x8GB) and it showed the speed in task manager to be at 3200mhz. I just installed 32GB (2x16) Ram (T-Force VulcanZ) which also support 3200mhz, but when I go into task manager it only shows them at 2400mhz. Some troubleshooting tips I have seen is that I should set XMP to ON in Bios, however I don't see that option. My system has a i5-12400F, which should support up to 128GB at 3200mhz. Any way to get these sticks to run at their supported 3200mhz? Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

hi

this option will definitely not be available for this motherboard..
and if you have original

https://support.hp.com/hk-en/document/c08218295
8 GB DDR4-3200 MHz RAM (1 x 8 GB)
that you install 16 gb without problem, no reason to be obliged to modify anything..
that said, although sometimes possible, hp validates 32 gb, no more

https://support.hp.com/hk-en/document/c08107634

 

  • Dual channel memory architecture (One DIMM per channel)
  • Two DDR4 UDIMM (288-pin) sockets
  • Supports up to PC4-25600 (DDR4-3200)
  • Supports 4 GB and 8 GB DDR4 UDIMMs
  • Supports up to 4 GB on 32-bit systems
    note:
    32-bit systems cannot address a full 4.0 GB of memory.
  • Supports up to 32 GB (unbuffered) with two 16 GB DIMMs on 64-bit systems

 

So, are your new modules the same as already tested..
the problem may simply come from these new modules

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------

View solution in original post

3 REPLIES 3
HP Recommended

hi

this option will definitely not be available for this motherboard..
and if you have original

https://support.hp.com/hk-en/document/c08218295
8 GB DDR4-3200 MHz RAM (1 x 8 GB)
that you install 16 gb without problem, no reason to be obliged to modify anything..
that said, although sometimes possible, hp validates 32 gb, no more

https://support.hp.com/hk-en/document/c08107634

 

  • Dual channel memory architecture (One DIMM per channel)
  • Two DDR4 UDIMM (288-pin) sockets
  • Supports up to PC4-25600 (DDR4-3200)
  • Supports 4 GB and 8 GB DDR4 UDIMMs
  • Supports up to 4 GB on 32-bit systems
    note:
    32-bit systems cannot address a full 4.0 GB of memory.
  • Supports up to 32 GB (unbuffered) with two 16 GB DIMMs on 64-bit systems

 

So, are your new modules the same as already tested..
the problem may simply come from these new modules

 

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
HP Recommended

I have exactly the same issue with the following Victus TG02 model: https://support.hp.com/cl-es/document/c08215642

 

Is there any way to run 2x16GB of RAM at 3200Mhz on this Reno2 motherboard or is it just impossible?

 

Thanks

HP Recommended

Thank you for the detailed explanation and help!

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