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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Desktops
- Desktop Hardware and Upgrade Questions
- Ram compatibility issue

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02-01-2024 06:26 AM
Hi guys, I have a tg01-2003w desktop with an erica6 motherboard and a Ryzen 5 5600G. I was using 2x8 before and I bought 2x16 ddr4 3200Mhz from Klisre. The ram works with a 1x8+1x16 configuration, but the pc wont boot with 1x16 or 2x16. I saw people saying that if you could change the frequency to 1600Mhz(half because of dual channel) and the voltage to 1.3v you could make it work. My question is,how can I do that? The bios doesn't seem to give me the option (it's updated) and ryzen master only allows me to make changes after the pc is booted up. Is there any workaround?
02-04-2024 06:47 AM
Hi @oxil764,
Welcome to the HP Support Community.
Thank you for posting your query, I will be glad to assist you.
I see that you are facing an issue with upgrading ram on your PC.
Please check if the upgradable option for ram supports your PC as per the ram installed on it.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I hope this helps.
Take care and have a great day ahead!
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee