Ram stick failure

[Sidsco12]

  

one of my ram sticks randomly failed, only thing i have done is run xmp,

ive tried it in different slots, by itself and with other ram stick but nothing worked

I took that one ram stick out and it started working again

its a Kingston fury 5200 MT 8 gig stick that came with my PC and doesn't have any physical damage

I was wondering if I could get a replacement stick - ive contacted Kingston themselves and was referred back to HP

[Deep_World]

Hi @Sidsco12.

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• Did the failure happen suddenly, or did you notice instability (crashes, freezes) before it stopped working?
• When you enabled XMP, did the RAM run stable for a while, or did the issue appear immediately?
• Is your system currently running fine with the remaining stick, or are you still seeing errors?

 Troubleshooting Steps You Can Try:

• Reset BIOS/XMP: Disable XMP and run the RAM at default speeds to confirm if the stick is truly failing or just unstable at higher frequency.
• Run Memory Diagnostics: Use Windows Memory Diagnostic or MemTest86 to test the RAM. This will confirm if the stick is producing errors.
• Check for Firmware Updates: Ensure your BIOS is updated to the latest version, as memory compatibility is often improved in updates.
• Inspect Contacts: Even if there’s no visible damage, gently clean the gold contacts on the RAM stick with a microfiber cloth to rule out connection issues.
• Test Individually: Since you already tried the faulty stick alone and it didn’t work, that strongly suggests hardware failure.
   

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World


 

[Sidsco12]

ive given them all a go and unfortunately it hasn't seemed to work at all, it did work fine for a couple months on and off xmp and then suddenly appeared to stop working

ive updated everything from drivers, windows and bios but nothing seems to be working unfortunately 

[Sidsco12]

the pc does currently work with other ram sticks i have replaced them with for the time being, although I must say aswell ive been running into issues with my intel i713700k, I also presume its some instability issues from the microcode bug from a few months ago - causes the pc to crash occasionally and applications dont work sometimes..

if theres anything I could do for that, it would also be helpful 

[Deep_World]

Hi @Sidsco12,

Thanks for your response. It looks like you’re still having issue with the ram sticks as you mentioned.

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

Deep_World