Ram

[B0SSMAN72]

 I can not find the exact Kingston ram that is installed in my computer, so would this 8gb  Kingston ram work with my computer? I want to keep the same brand that is already installed, and I want to buy it from Amazon.

https://www.amazon.com/Kingston-DDR4-SDRAM-Memory-Module/dp/B06XBGTYKW/ref=sr_1_4?keywords=kingston+...

https://support.hp.com/us-en/document/c06693646

[Paul_Tikkanen]

Hi:

I suggest you open up your PC and check exactly what type of memory your PC comes with.

The memory you posted is SODIMM memory and is for a notebook PC.

The memory HP indicates is installed UDIMM is for desktop PC's.

I ran the Kingston memory configurator for your PC and got the same notebook-type memory as what you indicated.

But when I run the Crucial memory configurator for your PC, I get what I expect your PC to have...standard desktop-size UDIMM memory.

https://www.crucial.com/memory/ddr4/ct8g4dfra32a/ct19205279

[Prométhée]

hi

@B0SSMAN72 

https://h30434.www3.hp.com/t5/user/viewprofilepage/user-id/4026482

you seem to have already asked for help with this
In case, you can find what is up with software, but indeed, open to check

CPU-Z | Softwares | CPUID

there are many others
you also have this

Find your drivers. Analyze your PC and your blue screens.

example

But, from what I understand, you are having trouble with the information given (which I fully understand, it is not always easy to navigate)
In general, no worries with Crucial.
but if it seems too complicated to you, afraid of a mistake, try to go directly to a professional
see what it can cost you, but at least with a good professional, less risk