HP All-in-one TOUCHSCREEN has suddenly stopped working

[HHH777]

Hello - 

Please give any help as to why my nice ALL IN ONE HP  Desktop monitor is no longer Touch sensitive and working? I have read many things in the forums. But why can there not be a FIX or download solution!?? HP? fix ?!

[Jeet_singh]

@HHH777,

Greetings and Welcome to HP Support Community!

 I see from your post that you are having issues with the touchscreen not working on your HP Pavilion All in one PC. Don't worry we're here to help you.

To provide you with an accurate solution, I'll need a few more details:

What is the product number of the PC? Use this link to find it:  https://support.hp.com/in-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you checked if the touchscreen works fine in Bios? 

Did this happen after a recent software update?

Have you tried to ensure that all the drivers are up to date either using Windows update or using HP Support Assistant.

Did you try to update the Bios?

In the meantime, let's try these steps here: 

The best way to identify if this is either a hardware or a software issue is by checking if the Touch is working on BIOS screen

(Accessed by tapping on F10 while restarting the computer). 

If it works on bios, it's a software issue: I would suggest here is to Run Windows Updates troubleshooter -

Download and install the troubleshooter from this link.

Now try to perform Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer.

If the issue still persists, I would suggest here is to reinstall the display drivers, along with this I would suggest here is to update the Bios and Chipset drivers from our HP support website, using this link.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Could you please respond to this post with the details of the product and with the results of the troubleshooting so that I can provide you with accurate steps which should help you resolve this issue.

Eagerly waiting for your response!

Regards,

[Payge]

i tried usinf your steps , but still nothing . i have no f10 button. i have a hp chromebook it also says its a 8th gen , not sure f it helps

[Riddle_Decipher]

@Payge Welcome to HP Community!

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

Meanwhile, 

Here's what you need to do, to identify the issue and resolve it accordingly:

• If not done already, check if it works fine on the BIOS screen to identify if it's either a hardware or a software issue:
  • If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest creating a new user account to check if that works better, for starters)
  • However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction and you'll need to Contact HP to have it repaired.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!