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HP Recommended
Pavilion x360

Back in July 2019 my laptop was purchased. September 2019 the screen started to pop out of the frame so took it to Geek Squad they fixed it under my warranty because it was clear that I had not caused this issue. Then my fan started to have issues so took it back they "cleaned" it. I use parenthesis because even to this day my fan is extremely loud but when I took it back they tried to charge me $100 just on a test. This week  my screen started to pop out again, but I only have one more week of classes so I was just being extra cautious of it. Well opened it this morning and the screen cracked where it is popping out again. This computer is only used for college classes and ive never dropped it or anything of that sort. Right now I can not even move the laptop or the screen will probably crack more and fall apart or cause the computer to stop working, Best buy is not open right now. Any suggestions on what I can do? This laptop was not cheap and isn't even a year old 

1 REPLY 1
HP Recommended

@Renee011

 

Welcome to HP Community

 

I have gone through your Post and I understand your concernsd

 

I suggest you contact HP Support for Service Options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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