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HP Recommended

DESKTOP-JL8AF69

00325-80603-64088-AAOEM

1 REPLY 1
HP Recommended

Hi @Peterclever 

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

I appreciate your time and patience.

 

Did you open the desktop cover to confirm if the fan is not working or are you not hearing the fan noise at all?

 

Clean the desktop air vents

Clean the desktop air vents to remove any dust or debris that might have accumulated in and around the air vents over time. Dust and debris can obstruct the airflow and cause the fans to work harder than normal to remove the heat.

Turn off the computer, disconnect the power cord and cables, and then wait for the computer to cool down.

Use a vacuum to clean all exterior vents, especially around the power supply vent.

CAUTION: To avoid damaging internal components, do not use the vacuum inside the computer.

Remove the side panel back from the computer.
Use canned air to clean the fans and components inside the computer.
Replace the side panel, reconnect the power cord, and then turn on the computer.

 

Update the PC with HP Support Assistant

Use HP Support Assistant to find and install updates, including BIOS updates, for your computer with Windows.

  1. In Windows, search for and open HP Support Assistant, or click the app icon in the taskbar.

If the app is not installed on your computer, download the latest version from the HP Support Assistant website.

On the My Dashboard tab, find your computer, and then click Updates.

Wait while HP Support Assistant analyzes the system.

After the analysis completes, select the listed updates, download and install the updates, and then follow any on-screen instructions.

If prompted, restart the computer, and then close the tool

 

Test for hardware failure


For instructions on how to test for hardware failures to ensure that your hardware is functioning correctly, see https://support.hp.com/document/ish_2854458-2733239-16


If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

 

I am an HP Employee.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.