• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎03-13-2024 05:39 PM - last edited on ‎03-13-2024 05:52 PM by Moderator

HP Recommended
Product: HP Pavilion All-in-One PC 27-d0000i (7RC38AV)

My desktop has a built-in dongle, what I want to know is - is it an actual dongle or a USB dongle cable. I want to use the mouse and keyboard on another computer but can't because HP stupidly built it in, so I want to remove it so I can use it on another computer. If it is a cable, once removed can it be used externally somehow?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-14-2024 08:21 AM - edited ‎03-14-2024 08:45 AM

HP Recommended

There may be a dongle as shown here

https://www.youtube.com/watch?v=2hZQYL9nDYY

 

Question:  Can you get into the BIOS setup with your keyboard and mouse?  If so, then that dongle is managed by the bios.

If you take it out can you  post back here what the part number is? 

 

I have a logitech "universal" keyboard / mouse that can be used with several systems. Out of curiosity I wonder if that HP dongle receiver could be replaced with a logitech universal.

 

HP also had something called "link-5" which did the same thing.  Maybe your AIO receiver is "link-5"

https://www.aliexpress.us/item/3256805314840977.html

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it

View solution in original post

Was this reply helpful? Yes No
5 REPLIES 5

‎03-13-2024 06:19 PM

HP Recommended

Look for the Bluetooth symbol on the mouse & keyboard.

 

Is there an HP part number on them?

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No

‎03-13-2024 06:28 PM

HP Recommended

There was no Bluetooth symbol on the keyboard or mouse.

Was this reply helpful? Yes No

‎03-13-2024 06:33 PM

HP Recommended

But there was a QR code on both, and next to that what appears to be a part number.

Keyboard - HP PN: 928511-001

CT: BGLTB 0BUEG3 1KR

Mouse: CT: FGLYP 0BUEG3 1KR

Did that help?

Was this reply helpful? Yes No

‎03-14-2024 08:21 AM - edited ‎03-14-2024 08:45 AM

HP Recommended

There may be a dongle as shown here

https://www.youtube.com/watch?v=2hZQYL9nDYY

 

Question:  Can you get into the BIOS setup with your keyboard and mouse?  If so, then that dongle is managed by the bios.

If you take it out can you  post back here what the part number is? 

 

I have a logitech "universal" keyboard / mouse that can be used with several systems. Out of curiosity I wonder if that HP dongle receiver could be replaced with a logitech universal.

 

HP also had something called "link-5" which did the same thing.  Maybe your AIO receiver is "link-5"

https://www.aliexpress.us/item/3256805314840977.html

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No

‎03-14-2024 04:27 PM

HP Recommended

It was even easier than the video. Basically there was an internal USB with the dongle plugged in. I just had to in plug it. Easy as.

1000000259.jpg

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.