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‎03-17-2019 12:44 PM

HP Recommended
Product: 810-430qe
Operating System: Microsoft Windows 10 (64-bit)

The upper cooling fan on the back of the computer has stopped working.  I am sure that I can replace it if I knew what to replace it with.  Does anyone know what fan I should purchase and where?  Thank you!

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-18-2019 05:23 PM

HP Recommended

It's not so much that I solved the problem, as that it solved itself when I took the PSU apart.  After unscrewing the multiple sets of screws and finally removing the fan (though not unplugging it), I decided that I should give it another test before attempting to disconnect the wires (not sure how I would have gone about this, as they seemed to be glued to the others at the base).  I carefully reconnected the power and turned on the computer and, magically, the fan worked again.  Dust?  Loose wire?  I don't know.  But, I put it all back together, crossed my fingers, and turned it on again and it still worked.  It still works today.  It may stop again tomorrow, but for now it is spinning!

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9 REPLIES 9

‎03-17-2019 05:13 PM - edited ‎03-17-2019 05:14 PM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

Are you referring to the rear exhaust fan?

 

HP likes to use 92 mm chassis fans. Measure the fan and get an AF replacement fan.

 

Check the fan header connection on the MB. You may need to get a three pin DC fan if the MB fan header is a three pin connector.

 

You can use a PWM fan if the MB fan header is a four pin connector. 

 

Any retail fan that is sized correctly and has the correct MB header pin count should work.

 

Regards

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‎03-17-2019 05:20 PM

HP Recommended

@Tinctoris 

 

You have been given good information by @Grzwacz .  The only thing that I will add is, make certain that when the fan is installed that the airflow direction is correct.  The air flows towards the braces on most fans.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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‎03-17-2019 05:58 PM - edited ‎03-17-2019 06:09 PM

HP Recommended

@Tinctoris,

As noted, there are 2 fans at the rear of this unit.

The setup guide shows the top fan as a mounted cooling fan.  That would be the comment that I gave @Grzwacz  below.  The Service manual shows a different scenerio, swapping the location of the PSU.  

HP has had some blunders in the manuals, so I will ask you to verify the PSU location.

@Grzwacz 

Your correct,the rear exhaust fan is listed here, the exact fan, 92mm x 25mm at 4800 RPM 4 pin with actual part number.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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‎03-17-2019 06:07 PM

HP Recommended

Hi Wb2001,

 

Ouch, 4800 RPM fan.

 

Regards

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‎03-17-2019 06:12 PM

HP Recommended

@Grzwacz,

Ouch is right.

I had expected 3800 RPM, but HP PartSurfer listed the part number and specs. at 4800 RPM.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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‎03-17-2019 10:39 PM

HP Recommended

Thank you everyone for your help!  As it turns out, it is the fan in the power unit.  I was able to get into the power unit with little problem and figured out what I need.  I nevertheless appreciate all of the assistance.  You guys are great!

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‎03-18-2019 01:29 PM

HP Recommended

@Tinctoris,

Now that you determined it was the PSU that is mounted in the top of the case, what did you find out was the problem and how did you solve it.  Curious me.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
Was this reply helpful? Yes No

‎03-18-2019 05:23 PM

HP Recommended

It's not so much that I solved the problem, as that it solved itself when I took the PSU apart.  After unscrewing the multiple sets of screws and finally removing the fan (though not unplugging it), I decided that I should give it another test before attempting to disconnect the wires (not sure how I would have gone about this, as they seemed to be glued to the others at the base).  I carefully reconnected the power and turned on the computer and, magically, the fan worked again.  Dust?  Loose wire?  I don't know.  But, I put it all back together, crossed my fingers, and turned it on again and it still worked.  It still works today.  It may stop again tomorrow, but for now it is spinning!

1 person found this reply helpful
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‎03-18-2019 07:11 PM

HP Recommended

@Tinctoris, thank you for the additional information!  Please mark your last post as the Solution.  This will help others with the same or similar problems.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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