Replacement fan

[Twolf1]

I keep getting an error message saying my desktop has over heated and shut down.  The fan never seems to be running when this happens.  I did open it and dust it.  I’m not that computer savvy but I’ll try anything once.  Thanks for any help.  Terri

[Sneha_01]

Hi @Twolf1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your desktop's fan might be failing or not functioning properly, which is causing your computer to overheat and shut down as a safety measure. Since you've already tried dusting it out, the next step would be to replace the fan.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement.

I request you talk to HP Phone Support and they will help you to sort it out as it requires advance support or repair.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support