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‎02-15-2024 07:33 AM

HP Recommended
Product: HP Pavilion All-in-One PC 24-ca1000i (4N599AV)

My Device

HP Pavilion 24-ca1000na Bundle AiO PC (6L2W3EA)

 

My keyboard has stopped working on my HP all in one device, I have a care pack. I just wanted to know whether I can purchase another keyboard and mouse from HP and use the dongle to attach it to the PC and if that would work? My current set don't have a dongle that came with the PC, so not really sure how they work! 

 

Cheers.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-16-2024 09:31 AM

HP Recommended

The usb dongle is actually a module that plugs into the motherboard.  See the image.

 

USBKBMouseDongle.pngCheck the batteries in the keyboard and mouse.

The downside of wireless keyboard and mouse is that they go through batteries so quickly. 

 

That is why I use a wired keyboard and mouse.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



View solution in original post

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3 REPLIES 3

‎02-16-2024 09:31 AM

HP Recommended

The usb dongle is actually a module that plugs into the motherboard.  See the image.

 

USBKBMouseDongle.pngCheck the batteries in the keyboard and mouse.

The downside of wireless keyboard and mouse is that they go through batteries so quickly. 

 

That is why I use a wired keyboard and mouse.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



1 person found this reply helpful
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‎02-16-2024 03:06 PM

HP Recommended

Thank you, I will buy a set with cables. Cheers for your help.

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‎02-16-2024 06:59 PM

HP Recommended

You're welcome.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



1 person found this reply helpful
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