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Who_Just
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Replacing GPU R7 200 to a RX 570.

HP Recommended
HP Envy 700 PC Series
Microsoft Windows 10 (64-bit)

I am wanting to upgrade the existing graphics card. I bought an RX 570 off eBay. I installed the card but I get a black screen from both DP and HDMI. I found out later that the card was used for mining and will need the bios reverted back to stock. My motherboard is an MS-7826 version 1.0. Does my motherboard need a bios update in order to use the RX 570 GPU? Is that the reason I am getting black screen? If so, where and how do I update the bios? Thanks. 

3 REPLIES 3
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 4
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@Who_Just

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Who_Just
Author
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I ended up sending back the RX570 to the seller. So I am looking for another GPU as we speak. Do you know if any GPU will work on this motherboard? I did look to see if there were any updates for my PC on the HP website but it did not show any available updates.
Also my plan is to buy a GTX 1660 or lower or install whenever I can find one available for a decent price. Will this tier of GPU (or lower) work in my computer?

Thanks.  

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Echo_Lake
HP Support Agent
HP Support Agent
26,936 26,870 1,267 1,309
Message 4 of 4
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@Who_Just
Thank you for posting back. 

 

As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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