Replacing failed Optane memory with new Optane memory

[markperl1]

Replaced failed (as shown by Intel Optane Memory and Storage Management) Optane memory with new Optane memory stick. Boot after replacement failed because boot disk not found. Unable to disable Optane memory using  Intel Optane Memory and Storage Management, so deconcatenated through BIOS option. Computer runs MUCH better now, but want to try again replace the Optane memory. What is the correct procedure?

Thanks

Mark

[Raj_05 · Accepted solution]

Hi @markperl1,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Replacing an Intel Optane memory module can be done, but it's crucial to follow the correct procedure to ensure a smooth transition. Here's a step-by-step guide.

Note: Before proceeding, make sure to back up your important data to avoid any potential loss.

Backup Data:

• Before making any hardware changes, it's always a good practice to back up your important data to prevent any potential loss.

Uninstall Intel Optane Software:

• Go to "Add or Remove Programs" in your Windows settings.
• Uninstall the Intel Optane Memory and Storage Management software.

Remove Old Optane Memory Module:

• Power off your computer and unplug it from the electrical outlet.
• Open your computer case and locate the existing Optane memory module.
• Carefully remove the old Optane memory module from its slot.

Install New Optane Memory Module:

• Insert the new Optane memory module into the same slot, ensuring it is properly seated.

Boot into BIOS:

• Power on your computer and enter the BIOS/UEFI settings. This is usually done by pressing a specific key during the boot process (common keys include DEL, F2, F10, or F12 - check your motherboard manual for the correct key).

Configure Optane Memory in BIOS:

• Navigate to the "Advanced" or "Advanced Settings" section in the BIOS.
• Look for an option related to Intel Optane Memory. This might be under a specific submenu, such as "Advanced -> Intel Rapid Storage Technology" or a similar section.
• Enable the Intel Optane Memory feature and save the changes.

Reinstall Intel Optane Software:

• After booting into Windows, download and install the latest version of the Intel Optane Memory and Storage Management software from the official Intel website.

Initialize and Configure Optane Memory:

• Open the Intel Optane Memory and Storage Management software.
• Follow the on-screen instructions to initialize and configure the new Optane memory module.

Verify Configuration:

• Once the configuration is complete, verify that the Optane memory is recognized and functioning correctly using the Intel Optane Memory and Storage Management software.

Reboot:

• Restart your computer to ensure that the changes take effect.

If you encounter any issues during this process, refer to the documentation provided by Intel for your specific motherboard and Optane memory module. Additionally, you may want to check for any firmware or driver updates for your system.

If you're unable to disable Optane memory through the software, manually deconcatenating through the BIOS, as you've done before, is a valid approach. Just be sure to follow the steps outlined above to properly integrate the new Optane memory module.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[markperl1]

Hi

This computer belongs to my sister-in-law. She lives about 3 hours away from me, so I'll try your solution when I next visit. I'm sure it'll work, so thank you!

Mark