Request for Replacement USB Receiver — HP CK-440G Keyboard + CM-891G Mouse (2.4 GHz)

[AnsuhUman]

Hello HP Support Team,

I’m writing to seek assistance regarding my HP wireless keyboard (CK-440G) and mouse (CM-891G) combo. Unfortunately, the USB receiver (dongle) has been misplaced, and I’m unable to use the devices without it. As I understand it, both the keyboard and mouse are pre-paired at the factory and cannot connect to a new receiver after the fact 

Could you please let me know:

• If you can provide a matched replacement receiver (USB dongle) for my combo?

• What the part number and cost would be?

• How I can place an order for that part, or if there’s an authorized HP Parts Surfer link or parts store I should use 

I truly hope the original dongle can be replaced to restore functionality to my existing set.

Thank you for your help and guidance!

[Garp_senchau]

@AnsuhUman, Welcome to HP Support Community,

Thank you for posting your query.

We understand how important your input devices are for your day-to-day work, and we’re sorry to hear that the USB receiver has been misplaced.

Unfortunately, the USB receiver included with your combo set is pre-paired at the factory and is not sold separately. Due to this pairing design, we are unable to provide a standalone replacement receiver for this particular model.

For further assistance, we recommend visiting your nearest HP Authorized Service Center

I hope this helps.

Take care and have a good day. 

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Regards,